Smart-Card/Dongle/Box update Problems and Solutions

[YellowBoss]

Originally Posted by hitech_2009

need help


=== DongleManager [Infinity] v1.70 [7/22/2017 11:24:48] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00009AA57CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C3739AA5
Firmware version: 0135.02
=== Process started: 7/22/2017 11:24:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired - please contact to any seller and renew support.

[YellowBoss]

Originally Posted by B_ry

Please help


=== DongleManager [Infinity] v1.70 [7/22/2017 18:59:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D2429172
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7FA8F353430CB474

Please click here for instruction

[B_ry]

Originally Posted by YellowBoss

Please click here for instruction

=== DongleManager [Infinity] v1.70 [7/23/2017 12:54:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D2429172
Firmware version: 0134.02
=== Process started: 7/23/2017 12:54:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by B_ry

=== DongleManager [Infinity] v1.70 [7/23/2017 12:54:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D2429172
Firmware version: 0134.02
=== Process started: 7/23/2017 12:54:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

Have you checked the instruction ?
What was your steps ?

[pappu siddiqui]

=== DongleManager [Infinity] v1.70 [7/23/2017 20:23:40] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104676824881292
=== Process started: 7/23/2017 20:23:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

plz help

[anoamocreative]

please help dongle has not found after interupt with unstable usb port with update firmware
=== DongleManager [Infinity] v1.70 [7/23/2017 23:57:20] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
Box/Dongle is not found

SN : 79289370

[asmodi]

Im trying to activate SM module , ihad read username and password with Dongle manager but when i login in services page it says : Wrong Username or Password .

and when i update dongle firmware i got this :

=== DongleManager [Infinity] v1.70 [23/07/2017 17:12:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00040F04FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 12DB0F04
Firmware version: 0136.02
=== Process started: 23/07/2017 17:12:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[YellowBoss]

Originally Posted by pappu siddiqui

=== DongleManager [Infinity] v1.70 [7/23/2017 20:23:40] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0104676824881292
=== Process started: 7/23/2017 20:23:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

plz help

already answered. do not send multiple messages !

[YellowBoss]

Originally Posted by anoamocreative

please help dongle has not found after interupt with unstable usb port with update firmware
=== DongleManager [Infinity] v1.70 [7/23/2017 23:57:20] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
Box/Dongle is not found

SN : 79289370

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[YellowBoss]

Originally Posted by asmodi

Im trying to activate SM module , ihad read username and password with Dongle manager but when i login in services page it says : Wrong Username or Password .

and when i update dongle firmware i got this :

Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

[anoamocreative]

Originally Posted by YellowBoss

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

log after

=== DongleManager [Infinity] v1.70 [7/24/2017 10:54:07] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
=== Process started: 7/24/2017 10:54:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[B_ry]

Originally Posted by InfinityHelp

Hello,

Have you checked the instruction ?
What was your steps ?

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
* i dont use any sharing sw

- Kill in your PC Device Manager all processes with name like usb3monitor
* allready disable usb3monitor but result are same

- Find in folder with CM2 or [BEST] software file fault.bin
* i dont find file with that name in my cm2mtk folder

- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).
* DongleManager [Infinity-Box] v1.66 [7/24/2017 12:23:50 PM]
PC HWID: A5A99BA04F08AD5D9B98B132F4F78B64
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle Serial No (S/N): D2429172
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
Diagnostic Key: 7FA8F353430CB474

[InfinityHelp]

Originally Posted by anoamocreative

log after

=== DongleManager [Infinity] v1.70 [7/24/2017 10:54:07] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
=== Process started: 7/24/2017 10:54:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

EWhat is installed card-reader drivers version ?

[InfinityHelp]

Originally Posted by B_ry

Diagnostic Code #57:
- Uninstall any kind of usb trace/spy/sharing software and do not use it in future
* i dont use any sharing sw

- Kill in your PC Device Manager all processes with name like usb3monitor
* allready disable usb3monitor but result are same

- Find in folder with CM2 or [BEST] software file fault.bin
* i dont find file with that name in my cm2mtk folder

- Post here your dongle details (Copy/paste text) and attach here fault.bin file (if you have it in folder with software).
* DongleManager [Infinity-Box] v1.66 [7/24/2017 12:23:50 PM]
PC HWID: A5A99BA04F08AD5D9B98B132F4F78B64
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle Serial No (S/N): D2429172
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0134
Diagnostic Key: 7FA8F353430CB474

now update dongle firmware

[anoamocreative]

Originally Posted by InfinityHelp

EWhat is installed card-reader drivers version ?

here

=== DongleManager [Infinity] v1.70 [7/24/2017 15:55:35] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102937014D11292
=== Process started: 7/24/2017 15:55:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2