Dongle misconfiguration - How to fix - Page 51 - GSM-Forum

YellowBoss · 10-09-2017, 09:45

@alamtelecom458
Do you have any kind of sharing/trace/sniff software installed and running ?

Please do not use external file sharing servers.
Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com

alamtelecom458 · 10-09-2017, 15:15

Quote:

Originally Posted by YellowBoss

@alamtelecom458
Do you have any kind of sharing/trace/sniff software installed and running ?

Please do not use external file sharing servers.
Attach fault.bin file here or send e-mail with file and problem info to:
help [at] infinity-box.com

what is tha email id for send email to infinity team

YellowBoss · 10-09-2017, 19:34

Quote:

Originally Posted by alamtelecom458

what is tha email id for send email to infinity team

help [at] infinity-box.com

replace [at] with @

obaidi2005 · 10-11-2017, 04:52

=== DongleManager [Infinity] v1.70 [10/11/2017 6:45:13] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000117D900001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 69D017D9
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 50
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
Diagnostic Key: 7FDFC1C252584A9B

HelloTel · 10-14-2017, 13:43

help infinity teem
=== DongleManager [Infinity] v1.70 [10/14/2017 17:31:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000102A47CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DA4C02A4
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7F47789FF072A21C

YellowBoss · 10-16-2017, 00:34

Quote:

Originally Posted by HelloTel

help infinity teem
=== DongleManager [Infinity] v1.70 [10/14/2017 17:31:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000102A47CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): DA4C02A4
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7F47789FF072A21C

Already answered in other thread

YellowBoss · 10-16-2017, 00:37

Quote:

Originally Posted by obaidi2005

=== DongleManager [Infinity] v1.70 [10/11/2017 6:45:13] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000117D900001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 69D017D9
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 50
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 04: Pin-Finder Adapter
Diagnostic Key: 7FDFC1C252584A9B

https://www.infinity-box.com/support/

Code:

Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !

obaidi2005 · 10-16-2017, 01:48

Quote:

Originally Posted by YellowBoss

https://www.infinity-box.com/support/

Code:

Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !

What can i do now..?

Is any hop to fix my dongle?

shahzadthe1 · 10-18-2017, 14:54

i have both cm2 and best activations in one dongle
and i dont have any sharing app or fault.bin in cm2 folder

Code:

=== DongleManager [Infinity] v1.70 [10/18/2017 18:48:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0007925D20881292
Box/Dongle found: [BEST]
Serial No (S/N): BB8E925D
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F01A38F3785ACE7

ihyder1 · 10-19-2017, 05:42

Dongle firmware (0135) is out of date :

download latest dongle manager and upgrade

YellowBoss · 10-19-2017, 09:29

Quote:

Originally Posted by obaidi2005

What can i do now..?

Is any hop to fix my dongle?

Why do you trace Infinity software USB communication ?

YellowBoss · 10-19-2017, 09:30

Quote:

Originally Posted by shahzadthe1

i have both cm2 and best activations in one dongle
and i dont have any sharing app or fault.bin in cm2 folder

Code:

=== DongleManager [Infinity] v1.70 [10/18/2017 18:48:57] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0007925D20881292
Box/Dongle found: [BEST]
Serial No (S/N): BB8E925D
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
Diagnostic Key: 7F01A38F3785ACE7

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

YellowBoss · 10-19-2017, 09:31

Quote:

Originally Posted by ihyder1

Dongle firmware (0135) is out of date :

download latest dongle manager and upgrade

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc/?r=17

If support is expired please contact to any seller and renew support.

Topus · 10-22-2017, 11:51

Hello Mr Infinity. I need help. Can you help me to fix it please?
Thank you in advance

1. === DongleManager [Infinity] v1.70 [2017-10-21 18:07:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 370D6B77
Firmware version: 0118.04
=== Process started: 2017-10-21 18:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

2. === DongleManager [Infinity] v1.70 [2017-10-22 11:43:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Serial No (S/N): 370D6B77
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F8FE23791EE87B6

InfinityHelp · 10-22-2017, 12:22

Quote:

Originally Posted by Topus

Hello Mr Infinity. I need help. Can you help me to fix it please?
Thank you in advance

1. === DongleManager [Infinity] v1.70 [2017-10-21 18:07:56] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 370D6B77
Firmware version: 0118.04
=== Process started: 2017-10-21 18:08:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

2. === DongleManager [Infinity] v1.70 [2017-10-22 11:43:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00046B7724A11292
Box/Dongle found: [BEST]
Serial No (S/N): 370D6B77
Firmware version: 0118.04
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0225
=> Activations:
- 03: [BEST] v.0118
Diagnostic Key: 7F8FE23791EE87B6

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

10-09-2017, 09:45	#751 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	@alamtelecom458 Do you have any kind of sharing/trace/sniff software installed and running ? Please do not use external file sharing servers. Attach fault.bin file here or send e-mail with file and problem info to: help [at] infinity-box.com

10-14-2017, 13:43	#755 (permalink)
HelloTel Freak Poster Join Date: Jun 2014 Location: Pakistan Posts: 369 Member: 2203753 Status: Offline Sonork: 100.1616786 Thanks Meter: 129	help infinity teem === DongleManager [Infinity] v1.70 [10/14/2017 17:31:00] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000102A47CEC4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): DA4C02A4 Firmware version: 0134.02 Box/Dongle misconfiguration Diagnostic code: 6A "UK Edition" status: Off Last launched Application: 0030 v.0148 => Activations: - 00: Infinity-Box/Dongle v.0134 Diagnostic Key: 7F47789FF072A21C

10-19-2017, 05:42	#760 (permalink)
ihyder1 Junior Member Join Date: Jan 2017 Posts: 1 Member: 2674035 Status: Offline Thanks Meter: 0	Dongle firmware (0135) is out of date : download latest dongle manager and upgrade

10-22-2017, 11:51	#764 (permalink)
Topus Junior Member Join Date: May 2005 Location: Poland Age: 54 Posts: 1 Member: 142864 Status: Offline Thanks Meter: 0	Hello Mr Infinity. I need help. Can you help me to fix it please? Thank you in advance 1. === DongleManager [Infinity] v1.70 [2017-10-21 18:07:56] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 00046B7724A11292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 370D6B77 Firmware version: 0118.04 === Process started: 2017-10-21 18:08:02 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. 2. === DongleManager [Infinity] v1.70 [2017-10-22 11:43:44] === Searching... Card-Reader: FT SCR2000 0 HWID: 00046B7724A11292 Box/Dongle found: [BEST] Serial No (S/N): 370D6B77 Firmware version: 0118.04 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0030 v.0225 => Activations: - 03: [BEST] v.0118 Diagnostic Key: 7F8FE23791EE87B6