Free support renew due to COVID19 disaster - Page 39 - GSM-Forum

YellowBoss · 05-31-2020, 22:25

Quote:

Originally Posted by ethhab

=== DongleManager [Infinity] v1.80 [5/31/2020 12:58:13] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: GsmEasy S-Reader 0
HWID: 00007D05200A4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1F877D05
Firmware version: 0143.02
=== Process started: 5/31/2020 12:58:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

This dongle has latest firmware.
It was registered 05 May 2020.

ethhab · 06-01-2020, 15:53

Quote:

Originally Posted by YellowBoss

Hello,

This dongle has latest firmware.
It was registered 05 May 2020.

so the can not extend the licence , is this renew not for active licence?

YellowBoss · 06-01-2020, 20:59

Quote:

Originally Posted by ethhab

so the can not extend the licence , is this renew not for active licence?

All users who renew support before end of April 2020 got + 2 months.
You bought dongle in May 2020.

Details is here - https://www.infinity-box.com/news/?r=3993

mahesh · 06-08-2020, 05:53

this is a very great work support from infinity-team i salute team infinity

Quote:

Originally Posted by YellowBoss

Dear Users,

According to current World situation with COVID19 all users of Infinity-Box/Dongle (and activations) get 2 (two) month support period extend for free.
This action affect to users who has active support or inactive support, every user get +2 months to "Expiry" date.
As a result users, who have renewed support, will get extended support for 2 months. Users who has support period expired long time ago also get +2 months and there is a chance that they will be able to update their dongles to newer version as before.
Please use DongleManager v1.75 or higher to apply changes. Download latest DongleManager software HERE

Also if your Dongle version is lower than v0134 you have a reason to update your Dongle firmware even if your support period expired long time ago because all users can get v0134 for free instead of legacy firmware.

We will see on situation and probably more actions to come, let's see.

Two new support server mirrors with software installers - no need any registration, just browse and download:
ONE and TWO

shahzadthe1 · 06-11-2020, 09:40

after update still cant run cm2mt2

Code:

==== [2020-06-11 13:35:57] ====
Smart-Card update process may takes up to 4-5 minutes to complete.
 
During update process software may seem hanging but please DO NOT close or terminate forcely application. 
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [2020-06-11 13:35:59] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000093157CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D10A9315
Firmware version: 0136.02
=== Process started: 2020-06-11 13:36:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 2020-06-11 13:36:23 ===
=== DongleManager [Infinity] v1.80 [2020-06-11 13:36:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000093157CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D10A9315
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

A.G.Shahid · 06-11-2020, 10:10

Quote:

Originally Posted by shahzadthe1

after update still cant run cm2mt2

Code:

==== [2020-06-11 13:35:57] ====
Smart-Card update process may takes up to 4-5 minutes to complete.
 
During update process software may seem hanging but please DO NOT close or terminate forcely application. 
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.80 [2020-06-11 13:35:59] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000093157CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D10A9315
Firmware version: 0136.02
=== Process started: 2020-06-11 13:36:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 2020-06-11 13:36:23 ===
=== DongleManager [Infinity] v1.80 [2020-06-11 13:36:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000093157CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D10A9315
Firmware version: 0136.02
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

It looks like your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support - https://www.infinity-box.com/buy/

CM2 Latest Ver Require Your Smart Card Ver Is v0143

kaibous44 · 06-17-2020, 09:55

Thank you very much for all your services INFINITY is the best box on market

Mlk1 · 06-22-2020, 11:39

I have upgrade also 0143 but not use spd1.27 version

YellowBoss · 06-22-2020, 15:35

Quote:

Originally Posted by Mlk1

I have upgrade also 0143 but not use spd1.27 version

What is the problem with SPD v1.27 ?

golden25 · 06-24-2020, 16:04

good from The Best Team!

can I use this 2month extenion with SP2 V2.05?

BOX INFO

Quote:

Box/Dongle found: [BEST]
Serial No (S/N): xxxxxxx
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0138
=> Activations:
- 00: Infinity-Box/Dongle v0138
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity BEST
- Infinity SM

YellowBoss · 06-24-2020, 17:53

Quote:

Originally Posted by golden25

good from The Best Team!

can I use this 2month extenion with SP2 V2.05?

BOX INFO

You can try and see result.
You hide your dongle S/N so I can not say anything else.

dyo · 06-25-2020, 06:03

I just activate my dongle but I never receive extension . how to avail the extension?

Activation 1: (0) Infinity-Box/Dongle; S/N: A80D218D; Firmware Version: 0144; Registered: 14-Nov-2016; Expired: 26-Jun-2021; Support: Active
- More Services may be active but not listed

YellowBoss · 06-25-2020, 09:00

Quote:

Originally Posted by dyo

I just activate my dongle but I never receive extension . how to avail the extension?

Activation 1: (0) Infinity-Box/Dongle; S/N: A80D218D; Firmware Version: 0144; Registered: 14-Nov-2016; Expired: 26-Jun-2021; Support: Active
- More Services may be active but not listed

All users received +2 months at the time when current thread was created. You dongle support period was extended also at that time from 2017-11-14 to 2018-01-14

dyo · 06-26-2020, 14:19

Quote:

Originally Posted by YellowBoss

All users received +2 months at the time when current thread was created. You dongle support period was extended also at that time from 2017-11-14 to 2018-01-14

i have just renewed my dongle but anyway its ok if I cant get

YellowBoss · 06-26-2020, 14:22

Quote:

Originally Posted by dyo

i have just renewed my dongle but anyway its ok if I cant get

All users received 2 months support extend at the time when current thread was created.
You dongle support period was extended also at that time from 2017-11-14 to 2018-01-14

06-17-2020, 09:55	#577 (permalink)
kaibous44 Insane Poster Join Date: Jan 2014 Location: algeria Age: 45 Posts: 77 Member: 2114107 Status: Offline Sonork: 100.1652044 Thanks Meter: 15	Thank you very much for all your services INFINITY is the best box on market

06-22-2020, 11:39	#578 (permalink)
Mlk1 No Life Poster Join Date: Mar 2010 Posts: 615 Member: 1250765 Status: Offline Sonork: NOt Available Thanks Meter: 28	I have upgrade also 0143 but not use spd1.27 version

06-25-2020, 06:03	#582 (permalink)
dyo No Life Poster Join Date: May 2008 Location: On your Key-board Age: 37 Posts: 1,555 Member: 768985 Status: Offline Sonork: 100.1676685 Thanks Meter: 608	I just activate my dongle but I never receive extension . how to avail the extension? Activation 1: (0) Infinity-Box/Dongle; S/N: A80D218D; Firmware Version: 0144; Registered: 14-Nov-2016; Expired: 26-Jun-2021; Support: Active - More Services may be active but not listed