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The Following 26 Users Say Thank You to InfinitySupport For This Useful Post: |
The Following 23 Users Say Thank You to InfinitySupport For This Useful Post: |
10-23-2006, 08:43 | #3 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | How to connect box to PC, how to configure box: back side box power: set to UP position back side USB port: connect to PC USB port front side F-Bus/M-Bus: set to UP position cable should be connected to left RJ-45 socket RJ45 female pinout (count pins from left to right): 2: Tx 3: Rx 7 and 8: Gnd Last edited by InfinitySupport; 03-02-2011 at 05:49. |
The Following 23 Users Say Thank You to InfinitySupport For This Useful Post: |
10-23-2006, 08:45 | #4 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Question-1: I don't see in support area flash files that I need (Languages that I need). How to get it ? Answer-1: Try to find phone with languages that you need, read flash and send file to [email protected] Flash file will be tested and uploaded into support area ASAP. Please, see this: http://forum.gsmhosting.com/vbb/showthread.php?t=365431 Question-2: How to get fast help for my problem ? Answer-2: 1. Double check COM port selection 2. Double check cable selection (check support area for correct cable/pinout) 3. Check "Documentation" folder in folder with software. It can be that you can see additional info there. 4. Check support area. You can see unlock/repair manuals in support area. 5. Try to use ordinary baud for flashing (115200) 6. Try to use other flash files for flashing 7. Try to use repair eeprom files If problem still exist and you can't solve it by yourself, write e-mail to [email protected] 1. Describe your problem so detailed as possible. 2. What was phone condition before unlock/flash ? 3. What files was used for flashing ? 4. What is phone condition now ? 5. Include in your message Log file (or text from software Log window) so we can see the place with errors/problems. 6. Please, note: message "not work" is NOT A PROBLEM DESCRIPTION. Question-3: How to check is phone model supported by Infinity-Box ? Answer-3: It's no need to ask support persons "is this phone supported" for each model. Easy way: visit www.infinity-box.com and see full list of supported models. Other easy way: read sticky thread in this forum: http://forum.gsmhosting.com/vbb/showthread.php?t=266144 Other more hard way: use "search" button and make search in this forum. Question-4: I have new phone model and I want to see this model supported by Infinity-Box. What to do ? Answer-4: 1. open phone, find CPU chip and Flash chip 2. send e-mail to [email protected] with the next info: 2.1. CPU chip name 2.2. Flash chip name 2.3. phone bottom connector type (photo, if available) 2.4. Gnd, Charge, +Battery pins location on phone connector 2.5. full text from phone back label (label under battery) 2.6. phone photo (or link to phone photo) 2.7. is it sp-locked or simfree phone 2.8. is it exist original data/com/usb cable in phone package 2.9. is it exist CD with original drivers in phone package 2.10. estimated phone price 2.11. any additional information We will check your information and will tell you is it posible to make support for this model or not. Last edited by InfinitySupport; 03-24-2014 at 11:16. |
The Following 17 Users Say Thank You to InfinitySupport For This Useful Post: |
01-19-2007, 21:08 | #5 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | How to find pinout for unknown model: In most cases you need to know Gnd, Rx, Tx pins for flash/unlock operations. What do do if you don't have cable or you have new phone model: 1. find Gnd pin (it's required step, you can't continue until you will know Gnd pin location) 2. find Charge pins (it's optional step, just to save your time during future research) 3. find +Battery pins (it's optional step, just to save your time during future research) 4. connect cable Gnd to phone Gnd 5. try to connect cable Rx/Tx wires to all phone contacts one by one (except Gnd, Charge, +Battery pins) and try to read flash from phone 6. if flash read procedure can start this means that pinout found Ok and you can make other operations Note about "Chinese models": a lot of different phones with the same name exist on market (as well as many different name phones with the same pinouts), so, if you see in our "cable selector" wrong pinout for "Chinese models"it's good idea to find correct pinout acording to above instruction and send found pinout information with full text from phone back label to [email protected] Last edited by InfinitySupport; 03-24-2014 at 11:17. |
The Following 36 Users Say Thank You to InfinitySupport For This Useful Post: |
04-06-2007, 11:00 | #6 (permalink) |
Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | How to access support area: Click here to download software Instruction here: If you still have problems and can't enter support area: 1. start DongleManager 2. read dongle information (S/N etc.) 3. send complete dongle information to [email protected] Last edited by InfinitySupport; 10-19-2007 at 22:46. |
The Following 32 Users Say Thank You to InfinitySupport For This Useful Post: |
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