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09-15-2020, 16:09 | #332 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,479
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Probably your dongle support period is expired. How to check - https://www.infinity-box.com/doc/?r=17 If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/ | |
The Following User Says Thank You to YellowBoss For This Useful Post: |
09-15-2020, 16:35 | #333 (permalink) | |
Junior Member Join Date: Feb 2008
Posts: 28
Member: 700535 Status: Offline Thanks Meter: 0 | Quote:
Yes, Expired: 01-Jul-2020; Support: Expired :-( Thanks | |
09-16-2020, 06:18 | #339 (permalink) |
Freak Poster Join Date: Aug 2012 Location: Pratapgarh,U.P.,India
Posts: 167
Member: 1798882 Status: Offline Thanks Meter: 155 | Please allow my card for update === DongleManager (Infinity) v1.80 (9/16/2020 10:41:50] = Box/Dongle type selected: [BEST] Card-Reader: FT SCR20000 HWID: 0007777C18201292 === Process started: 9/16/2020 10:41:50 == Connecting to server Server connection successfully established Checking Dongle Manager version. Your DongleManager is up-to-date Checking Dongle Identification... Probably last attempt was interrupted or wrong Smart-Card connected. Authenticating on server... Authentication stage error: Server answer0010] Dongle Authentication fail. Contact to https://www.infinity-box.com/support/?r=2 My first attempt fail , not work on windows 10. Now try with another pc with windows 7. |
09-16-2020, 08:21 | #340 (permalink) |
Junior Member Join Date: Jul 2014
Posts: 9
Member: 2221629 Status: Offline Thanks Meter: 0 | Dongle update Dear sir, I would like to know what should I buy between the smart card reader and smart card. Or else I should sadly buy the whole dongle again according to the message from the dongle manager below. Your kind assistance will highly be appreciated. === DongleManager [Infinity] v1.80 [9/16/2020 0:07:39] === Searching... Card-Reader: USB CCID Smart Card Reader 0 HWID: 0000D0A400001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 7577D0A4 Firmware version: 0112.02 === Process started: 9/16/2020 0:07:43 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Servicing card - Stage 1... Error servicing card: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Your account will be suspended to avoid permanent Smart-Card damage. |
09-16-2020, 09:16 | #341 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6 File with Drivers: CardReader_Fetian_FT2K.7z File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Run DongleManager 3. Update Dongle firmware ONCE OR 1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader. 2. Run DongleManager - https://www.infinity-box.com/support/?r=5 3. Update Dongle firmware ONCE In case of problem DO NOT update card again but contact to support ! | |
The Following 2 Users Say Thank You to InfinityHelp For This Useful Post: |
09-16-2020, 09:19 | #342 (permalink) | |
Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
dongle 7577D0A4 can not be repaired since year 2009 Solution: buy new Infinity-Box Dongle. | |
The Following User Says Thank You to InfinityHelp For This Useful Post: |
09-17-2020, 05:26 | #343 (permalink) |
Junior Member Join Date: Mar 2009
Posts: 20
Member: 985294 Status: Offline Thanks Meter: 3 | === DongleManager [Infinity] v1.80 [16/09/2020 21:23:40] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: USB Smart Card Reader 0 HWID: 02028B8524881292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D42D8B85 Firmware version: 0145.02 === Process started: 16/09/2020 21:23:41 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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