Smart-Card/Dongle/Box update problem and solutions

[InfinityHelp]

Originally Posted by taoufik+1

hello sir pls explain what is the probleme

=== DongleManager [Infinity] v1.80 [2020-08-31 15:16:41] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000F9C17CEC4082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 266AF9C1
Firmware version: 0122.02
=== Process started: 2020-08-31 15:16:42 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed.

when i open tool spd2 its show me this error

dongle firmware version : v0139
dongle firmware is autdated!

thanks

Hello,

Probably your dongle support period is expired.
How to check - https://www.infinity-box.com/doc/?r=17

If support is expired please contact to your seller and renew support for 1 or 2 years - https://www.infinity-box.com/buy/

[javed.tak]

=== DongleManager [Infinity] v1.80 [9/1/2020 7:46:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01089F7924881292
=== Process started: 9/1/2020 7:46:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[nizam0022]

=== DongleManager [Infinity] v1.80 [01-09-2020 10:55:52] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00001AD621344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 00C31AD6
Firmware version: 0144.02
=== Process started: 01-09-2020 10:55:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


PLEASE TEAM HELP

[TaHuC]

pls help, CardID - Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
Device Manager not found smart card

[InfinityHelp]

Originally Posted by TaHuC

pls help, CardID - Error when connecting Card in: Alcor Micro USB Smart Card Reader 0
SmartCard API error #2148532326
The smart card is not responding to a reset.
Device Manager not found smart card

Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you should buy new Dongle.

[InfinityHelp]

Originally Posted by nizam0022

=== DongleManager [Infinity] v1.80 [01-09-2020 10:55:52] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00001AD621344082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 00C31AD6
Firmware version: 0144.02
=== Process started: 01-09-2020 10:55:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


PLEASE TEAM HELP

Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.

[InfinityHelp]

Originally Posted by javed.tak

=== DongleManager [Infinity] v1.80 [9/1/2020 7:46:20] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01089F7924881292
=== Process started: 9/1/2020 7:46:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware


Only ONE update try is allowed !
In case of problem DO NOT update card again !

[nizam0022]

Originally Posted by InfinityHelp

Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.

sir there is no software conflict
i already checked
there is no software related u r saying


please suggest me what should i have to do ??

[InfinityHelp]

Originally Posted by nizam0022

sir there is no software conflict
i already checked
there is no software related u r saying


please suggest me what should i have to do ??

STEP 1: open folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ and post link here

[Aroke]

dongle manager log




=== DongleManager [Infinity] v1.80 [8/31/2020 18:37:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0002DD9900001942
=== Process started: 8/31/2020 18:37:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2




card id log



ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0002DD99
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 9350
Serial Number: 0002DD99
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 9350
IC Card Manufacturer: 1943
IC Em******* Date: 9350
Pre Personalizer: 1944
Pre Personalization Date: 9350
Pre Personalization Equipment Identifier: 0000C113
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0002DD9900001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

[nizam0022]

Originally Posted by InfinityHelp

STEP 1: open folder C:\InfinityBox\CM2MT2\ or C:\InfinityBox\CM2SP2\
STEP 2: find file fault.bin
STEP 3: upload file to https://mega.nz/ and post link here

please take a look sir

https://mega.nz/file/6b4yzKgZ#PnrcVu...UKVhSm9FXqCP2Y

[Aroke]

i dont see fault bin in cm2mt2 and idont install spd yet

[InfinityHelp]

Originally Posted by nizam0022

please take a look sir

https://mega.nz/file/6b4yzKgZ#PnrcVu...UKVhSm9FXqCP2Y

it's an issue with \downloads\samsungfrp2020_v1\ installer.
reboot PC now
delete fault.bin file
update dongle firmware with DongleManager

[InfinityHelp]

Originally Posted by Aroke

dongle manager log




=== DongleManager [Infinity] v1.80 [8/31/2020 18:37:28] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic CCID Smart Card Reader 0
HWID: 0002DD9900001942
=== Process started: 8/31/2020 18:37:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2




card id log



ATR: 3B759400006202020201
Card Manager: A0000000030000
SerialNumber: 0002DD99
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 9350
Serial Number: 0002DD99
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 9350
IC Card Manufacturer: 1943
IC Em******* Date: 9350
Pre Personalizer: 1944
Pre Personalization Date: 9350
Pre Personalization Equipment Identifier: 0000C113
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0002DD9900001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )

Insert Smart-Card into original Infinity hardware and update it now ONCE
result ?

[nizam0022]

Originally Posted by InfinityHelp

it's an issue with \downloads\samsungfrp2020_v1\ installer.
reboot PC now
delete fault.bin file
update dongle firmware with DongleManager

should i have to uninstall samsungfrp2020_v1\ installer????