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09-26-2020, 10:48
| #1 (permalink) |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Smart-Card/Dongle/Box update problem and solutions In case of problem with your Dongle Smart-Card please copy/paste here text given by Infinity DongleManager software. Please copy/paste ONLY TEXT but not pictures and/or video Please DO NOT update your Smart-Card many times to avoid Smart-Card damage ! - If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers - CardReader_Fetian_FT2K.7z Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 - The next card-readers are very bad and should be replaced with another card-reader to avoid Smart-Card damage: DITS CCID Smart Card Reader DITS Ezy Smart Card reader USB Fenix Card reader - For today best results gives Alcor Smart-Card Readers. Previous threads are HERE and HERE and HERE Last edited by InfinityHelp; 09-26-2020 at 10:55. |
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09-30-2020, 11:51
| #2 (permalink) |
| No Life Poster   Join Date: Nov 2003 Location: Romania/Craiova Age: 44
Posts: 752
Member: 44085 Status: Offline Thanks Meter: 123 | === DongleManager [Infinity] v1.80 [9/30/2020 13:37:41] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0106758018571292 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 40557580 Firmware version: 0145.02 === Process started: 9/30/2020 13:37:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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09-30-2020, 23:31
| #3 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Probably there is a software conflict with the next application(s): C:\program files (x86)\intel\bluetooth\devmonsrv.exe C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe C:\program files\via xhci uasp utility\usb3monitor.exe What to do: 1. Delete or rename files (see above) 2. Reboot PC 3. Delete fault.bn file 4. Update dongle firmware with DongleManager now 5. Run Infinity software. | |
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10-01-2020, 11:37
| #4 (permalink) |
| Junior Member Join Date: Nov 2014
Posts: 5
Member: 2297400 Status: Offline Thanks Meter: 1 | === DongleManager [Infinity] v1.80 [10/1/2020 18:28:04] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0005885B18201292 === Process started: 10/1/2020 18:28:05 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to YOUR INK |
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10-01-2020, 11:53
| #5 (permalink) |
| Junior Member Join Date: Nov 2014
Posts: 5
Member: 2297400 Status: Offline Thanks Meter: 1 | Card-Reader: FT SCR2000 0 ATR: 3B7D95000080318065B0831148C883009000 Card Manager: A00 Card-Reader: FT SCR2000 0 ATR: 3B7D95000080318065B0831148C883009000 Card Manager: A000000018434D00 SerialNumber: 0005885B ROM: Integrated Circuit Fabricator: 4250 Integrated Circuit Type: 3272 |
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10-01-2020, 16:22
| #6 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6 File with Drivers: CardReader_Fetian_FT2K.7z File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Run DongleManager 3. Update Dongle firmware ONCE OR 1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader. 2. Run DongleManager - https://www.infinity-box.com/support/?r=5 3. Update Dongle firmware ONCE In case of problem DO NOT update card again but contact to support ! | |
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10-03-2020, 18:36
| #7 (permalink) |
| No Life Poster Join Date: Mar 2011 Location: NIGERIA
Posts: 1,185
Member: 1540810 Status: Offline Sonork: 100.1627394 Thanks Meter: 161 | please help me out dongle manager stop when update the firmware === DongleManager [Infinity] v1.80 [10/3/2020 19:22:29] === Box/Dongle type selected: [BEST] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0006816B08771292 === Process started: 10/3/2020 19:22:29 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 |
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10-03-2020, 21:20
| #8 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Update it once again now. Result ? | |
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10-03-2020, 21:37
| #9 (permalink) | |
| No Life Poster Join Date: Mar 2011 Location: NIGERIA
Posts: 1,185
Member: 1540810 Status: Offline Sonork: 100.1627394 Thanks Meter: 161 | Quote:
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10-05-2020, 08:47
| #10 (permalink) |
| Registered User  Join Date: Sep 2014 Location: chittagong Age: 36
Posts: 32
Member: 2259770 Status: Offline Thanks Meter: 7 | === DongleManager [Infinity] v1.80 [10/5/2020 13:44:43] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000133CA1F444082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): F86D33CA Firmware version: 0143.02 Box/Dongle misconfiguration Diagnostic code: 7F "UK Edition" status: Off Last launched Application: 0032 v.0143 => Activations: - 00: Infinity-Box/Dongle v0143 => Online Service: http://www.infinity-box.com/service ================================================== ======================== === DongleManager [Infinity] v1.80 [10/5/2020 13:40:05] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000133CA1F444082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): F86D33CA Firmware version: 0143.02 === Process started: 10/5/2020 13:40:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 |
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10-05-2020, 09:49
| #11 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Update dongle firmware with DongleManager now After that delete fault.bin file from folder with software Do not use camtasia at the same time with Infinity | |
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10-05-2020, 12:53
| #12 (permalink) |
| No Life Poster  Join Date: Dec 2004
Posts: 529
Member: 99407 Status: Offline Thanks Meter: 53 | during update error now in this position how solve === DongleManager [Infinity] v1.80 [10/5/2020 16:49:05] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000134E2162D4082 Box/Dongle is not found |
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| The Following User Says Thank You to rehman9 For This Useful Post: |
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10-05-2020, 13:02
| #13 (permalink) |
| No Life Poster Join Date: Dec 2004
Posts: 529
Member: 99407 Status: Offline Thanks Meter: 53 | during update log === DongleManager [Infinity] v1.80 [10/5/2020 16:42:05] === Box/Dongle type selected: [BEST] Card-Reader: FT SCR2000 0 HWID: 0007948620881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): BC049486 Firmware version: 0122.02 === Process started: 10/5/2020 16:42:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 145/10402 Error upgrading applets: Card returned error - 0000 at 145/10402 Disconnected === DongleManager [Infinity] v1.80 [10/5/2020 16:45:05] === |
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10-05-2020, 13:10
| #14 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
This Smart-Card is not an Infinity Smart-Card 1. Disconnect all other Boxes and Dongles from PC 2. Connect ONLY one Infinity Box/Dongle to PC | |
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10-05-2020, 13:11
| #15 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6 File with Drivers: CardReader_Fetian_FT2K.7z File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Run DongleManager 3. Update Dongle firmware ONCE OR 1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader. 2. Run DongleManager - https://www.infinity-box.com/support/?r=5 3. Update Dongle firmware ONCE In case of problem DO NOT update card again but contact to support ! | |
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