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Old 09-26-2020, 10:48   #1 (permalink)
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Smart-Card/Dongle/Box update problem and solutions


Dear Sirs,

In case of problem with your Dongle Smart-Card please copy/paste here text given by Infinity DongleManager software.

Please copy/paste ONLY TEXT but not pictures and/or video
Please DO NOT update your Smart-Card many times to avoid Smart-Card damage !


- If you have Card-Reader Type FT SCR2000 you should use special Card-Reader Drivers - CardReader_Fetian_FT2K.7z
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

- The next card-readers are very bad and should be replaced with another card-reader to avoid Smart-Card damage:
DITS CCID Smart Card Reader
DITS Ezy Smart Card reader
USB Fenix Card reader

- For today best results gives Alcor Smart-Card Readers.


Previous threads are HERE
and HERE
and HERE

Last edited by InfinityHelp; 09-26-2020 at 10:55.
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Old 09-30-2020, 11:51   #2 (permalink)
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=== DongleManager [Infinity] v1.80 [9/30/2020 13:37:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0106758018571292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 40557580
Firmware version: 0145.02
=== Process started: 9/30/2020 13:37:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 09-30-2020, 23:31   #3 (permalink)
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Quote:
Originally Posted by stargsm_ro View Post
=== DongleManager [Infinity] v1.80 [9/30/2020 13:37:41] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0106758018571292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 40557580
Firmware version: 0145.02
=== Process started: 9/30/2020 13:37:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

Probably there is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 10-01-2020, 11:37   #4 (permalink)
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=== DongleManager [Infinity] v1.80 [10/1/2020 18:28:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0005885B18201292
=== Process started: 10/1/2020 18:28:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to YOUR INK
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Old 10-01-2020, 11:53   #5 (permalink)
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Card-Reader: FT SCR2000 0 ATR: 3B7D95000080318065B0831148C883009000 Card Manager: A00

Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Card Manager: A000000018434D00
SerialNumber: 0005885B
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
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Old 10-01-2020, 16:22   #6 (permalink)
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Quote:
Originally Posted by hasan hinnawi View Post
=== DongleManager [Infinity] v1.80 [10/1/2020 18:28:04] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0005885B18201292
=== Process started: 10/1/2020 18:28:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to YOUR INK
Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware ONCE

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware ONCE


In case of problem DO NOT update card again but contact to support !
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Old 10-03-2020, 18:36   #7 (permalink)
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please help me out dongle manager stop when update the firmware
=== DongleManager [Infinity] v1.80 [10/3/2020 19:22:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006816B08771292
=== Process started: 10/3/2020 19:22:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
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Old 10-03-2020, 21:20   #8 (permalink)
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Quote:
Originally Posted by Engiess View Post
please help me out dongle manager stop when update the firmware
=== DongleManager [Infinity] v1.80 [10/3/2020 19:22:29] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0006816B08771292
=== Process started: 10/3/2020 19:22:29 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
Hi,
Update it once again now.
Result ?
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Old 10-03-2020, 21:37   #9 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,
Update it once again now.
Result ?
thanks done
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Old 10-05-2020, 08:47   #10 (permalink)
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=== DongleManager [Infinity] v1.80 [10/5/2020 13:44:43] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133CA1F444082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): F86D33CA
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
=> Online Service: http://www.infinity-box.com/service
================================================== ========================

=== DongleManager [Infinity] v1.80 [10/5/2020 13:40:05] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133CA1F444082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F86D33CA
Firmware version: 0143.02
=== Process started: 10/5/2020 13:40:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
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Old 10-05-2020, 09:49   #11 (permalink)
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Quote:
Originally Posted by marufctg View Post
=== DongleManager [Infinity] v1.80 [10/5/2020 13:44:43] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133CA1F444082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): F86D33CA
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 7F
"UK Edition" status: Off
Last launched Application: 0032 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
=> Online Service: http://www.infinity-box.com/service
================================================== ========================

=== DongleManager [Infinity] v1.80 [10/5/2020 13:40:05] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000133CA1F444082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): F86D33CA
Firmware version: 0143.02
=== Process started: 10/5/2020 13:40:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Hi,


Update dongle firmware with DongleManager now

After that delete fault.bin file from folder with software
Do not use camtasia at the same time with Infinity
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Old 10-05-2020, 12:53   #12 (permalink)
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during update error
now in this position
how solve


=== DongleManager [Infinity] v1.80 [10/5/2020 16:49:05] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000134E2162D4082
Box/Dongle is not found
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Old 10-05-2020, 13:02   #13 (permalink)
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during update log


=== DongleManager [Infinity] v1.80 [10/5/2020 16:42:05] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007948620881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): BC049486
Firmware version: 0122.02
=== Process started: 10/5/2020 16:42:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 145/10402
Error upgrading applets:
Card returned error - 0000 at 145/10402
Disconnected
=== DongleManager [Infinity] v1.80 [10/5/2020 16:45:05] ===
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Old 10-05-2020, 13:10   #14 (permalink)
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Quote:
Originally Posted by rehman9 View Post
during update error
now in this position
how solve


=== DongleManager [Infinity] v1.80 [10/5/2020 16:49:05] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000134E2162D4082
Box/Dongle is not found
Hello,

This Smart-Card is not an Infinity Smart-Card

1. Disconnect all other Boxes and Dongles from PC
2. Connect ONLY one Infinity Box/Dongle to PC
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Old 10-05-2020, 13:11   #15 (permalink)
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Quote:
Originally Posted by rehman9 View Post
during update log


=== DongleManager [Infinity] v1.80 [10/5/2020 16:42:05] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0007948620881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): BC049486
Firmware version: 0122.02
=== Process started: 10/5/2020 16:42:07 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 145/10402
Error upgrading applets:
Card returned error - 0000 at 145/10402
Disconnected
=== DongleManager [Infinity] v1.80 [10/5/2020 16:45:05] ===
Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
2. Run DongleManager
3. Update Dongle firmware ONCE

OR

1. Insert Smart-Card into another Card-Reader. Good result for today gives Alcor Card-Reader.
2. Run DongleManager - https://www.infinity-box.com/support/?r=5
3. Update Dongle firmware ONCE


In case of problem DO NOT update card again but contact to support !
  Reply With Quote
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