Smart-Card/Dongle/Box update Problems and Solutions - Page 60 - GSM-Forum

InfinityHelp · 02-09-2017, 07:28

Quote:

Originally Posted by rahihimkhan

can not update

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 2/9/2017 9:08:53 AM ----------
DongleManager [Infinity-Box] v1.67 [2/9/2017 9:08:53 AM]
PC HWID: 77BDF33C91A6C2938E04E54EA79BA135
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000094CB7CF94082
Type: Main Infinity-Box/Dongle S/N: D06794CB Version: 0135.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Try to update once again now

ynlzkptn · 02-09-2017, 08:37

Hello there.
My security card is broken.
Card number: 3E3E36A1

I tried it in different card readers. The result is the same. The card is not working.

Do I need to buy my new card? Otherwise I can get the same serial number.
Because it was a hua tool and 2 years of activation.

claudiucmy · 02-09-2017, 10:09

Quote:

Originally Posted by InfinitySupport

I do not see any problem with update process.
Try to clean smart-card contacts and connect it back to PC.
Result ?

first thanks for help,i cleaned all contacts change again reader card,try on xp,7 and 8, same problem...........usb device not recognized and Dongle can't be found:
Card with specified AID is not found

before update all module mtk,best,spt work good

rahihimkhan · 02-09-2017, 10:42

Quote:

Originally Posted by InfinityHelp

Try to update once again now

THANKS MY DEAR INFINATY TEAM

Code:

Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
HWID: 000094CB7CF94082
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 2/9/2017 2:40:07 PM ----------
DongleManager [Infinity-Box] v1.67 [2/9/2017 2:40:07 PM]
PC HWID: 77BDF33C91A6C2938E04E54EA79BA135
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 000094CB7CF94082
Type: Main Infinity-Box/Dongle S/N: D06794CB Version: 0135.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed

youcgsm · 02-09-2017, 15:11

Hello,

Chek your PC and think what kind of spy/sharing/debug software you have installed there.
Then read this - http://www.infinity-box.com/support/?r=4[/QUOTE]

Yes you are right, i install Flexihub but now i uninstall it and always same thing! if i use an other Pc, it will be ok !?

Kashif Khan · 02-09-2017, 15:38

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 2/9/2017 6:35:44 AM ----------
DongleManager [Infinity-Box] v1.67 [2/9/2017 6:35:44 AM]
PC HWID: 312F1C1E7A2F0F0257359AE2CE257401
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003938410321292
Type: [BEST] S/N: 75A89384 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file F:\DongleManager_3\DongleManager.log
Contact to http://www.infinity-box.com/support/?r=2
---------------------------------------------------------
bought infinity miracle activation long ago but my reader was not compatible you might remember?
plz open update activation ticket once again to update

Ravuthcambo · 02-09-2017, 16:55

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 2/9/2017 10:53:10 PM ----------
DongleManager [Infinity-Box] v1.67 [2/9/2017 10:53:10 PM]
PC HWID: 10A204708947D009B28D47D4FD6BB41E
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007825B10321292
Type: [BEST] S/N: 8894825B Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Ravuthcambo · 02-09-2017, 16:56

I have problem like this when i set up new window pls solve for me Thanks

Ravuthcambo · 02-10-2017, 02:35

Pls have solution for me sir i just use it 2 Month ago :Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 2/10/2017 8:35:23 AM ----------
DongleManager [Infinity-Box] v1.67 [2/10/2017 8:35:23 AM]
PC HWID: 5CB35581F651F67275BC50232C6DECC1
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007825B10321292
Type: [BEST] S/N: 8894825B Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Imperatorofmone · 02-10-2017, 08:48

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 10.02.2017 7:36:53 ----------
DongleManager [Infinity-Box] v1.67 [10.02.2017 7:36:53]
PC HWID: 6586C8CB67E21266B49C437E03F9C638
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 01038C5D1C6A1292
Type: Main Infinity-Box/Dongle S/N: D6798C5D Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to

babudatabase · 02-10-2017, 14:48

Box/Dongle type selected: [BEST]
---------- Process started: 10/Feb/2017 7:16:50 PM ----------
DongleManager [Infinity-Box] v1.67 [10/Feb/2017 7:16:50 PM]
PC HWID: 035B53730EA65F2EE1B31B270A47E778
Card-Reader: FT SCR2000 0
HWID: 01066E7720281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Ravuthcambo · 02-11-2017, 01:27

Infinity Team Pleas Fix for me soon We are waiting your answer back Thanks.

InfinityHelp · 02-11-2017, 15:30

Quote:

Originally Posted by ynlzkptn

Hello there.
My security card is broken.
Card number: 3E3E36A1

I tried it in different card readers. The result is the same. The card is not working.

Do I need to buy my new card? Otherwise I can get the same serial number.
Because it was a hua tool and 2 years of activation.

Hello,

- Download CardID software - http://www.infinity-box.com/support/?r=7
- Run CardID
- Select Card-Reader
- Click to "Read" button

Send us text.
DO NOT send screenshot/video but copy/paste text from software window !

InfinityHelp · 02-11-2017, 15:31

Quote:

Originally Posted by claudiucmy

first thanks for help,i cleaned all contacts change again reader card,try on xp,7 and 8, same problem...........usb device not recognized and Dongle can't be found:
Card with specified AID is not found

before update all module mtk,best,spt work good

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader

If problem still exist this means it's a hardware problem and you need new Smart-Card.

InfinityHelp · 02-11-2017, 15:33

Quote:

Originally Posted by youcgsm

Hello,

Chek your PC and think what kind of spy/sharing/debug software you have installed there.
Then read this - http://www.infinity-box.com/support/?r=4

Yes you are right, i install Flexihub but now i uninstall it and always same thing! if i use an other Pc, it will be ok !?[/QUOTE]

Uninstall flexihub, delete fault.bin file from software folder.
result ?

02-09-2017, 08:37	#887 (permalink)
ynlzkptn Junior Member Join Date: Aug 2013 Posts: 11 Member: 1995971 Status: Offline Thanks Meter: 1	Hello there. My security card is broken. Card number: 3E3E36A1 I tried it in different card readers. The result is the same. The card is not working. Do I need to buy my new card? Otherwise I can get the same serial number. Because it was a hua tool and 2 years of activation.

02-09-2017, 15:11	#890 (permalink)
youcgsm Freak Poster Join Date: Mar 2007 Location: dz Posts: 217 Member: 463222 Status: Offline Thanks Meter: 29	Hello, Chek your PC and think what kind of spy/sharing/debug software you have installed there. Then read this - http://www.infinity-box.com/support/?r=4[/QUOTE] Yes you are right, i install Flexihub but now i uninstall it and always same thing! if i use an other Pc, it will be ok !?

02-09-2017, 15:38	#891 (permalink)
Kashif Khan No Life Poster Join Date: Oct 2004 Location: Holland China Brazil Age: 43 Posts: 3,815 Member: 88016 Status: Offline Thanks Meter: 320	Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 2/9/2017 6:35:44 AM ---------- DongleManager [Infinity-Box] v1.67 [2/9/2017 6:35:44 AM] PC HWID: 312F1C1E7A2F0F0257359AE2CE257401 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0003938410321292 Type: [BEST] S/N: 75A89384 Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file F:\DongleManager_3\DongleManager.log Contact to http://www.infinity-box.com/support/?r=2 --------------------------------------------------------- bought infinity miracle activation long ago but my reader was not compatible you might remember? plz open update activation ticket once again to update

02-09-2017, 16:55	#892 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 2/9/2017 10:53:10 PM ---------- DongleManager [Infinity-Box] v1.67 [2/9/2017 10:53:10 PM] PC HWID: 10A204708947D009B28D47D4FD6BB41E Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0007825B10321292 Type: [BEST] S/N: 8894825B Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

02-09-2017, 16:56	#893 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	I have problem like this when i set up new window pls solve for me Thanks

02-10-2017, 02:35	#894 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	Pls have solution for me sir i just use it 2 Month ago :Box/Dongle type selected: [BEST] Box/Dongle found: [BEST] ---------- Process started: 2/10/2017 8:35:23 AM ---------- DongleManager [Infinity-Box] v1.67 [2/10/2017 8:35:23 AM] PC HWID: 5CB35581F651F67275BC50232C6DECC1 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0007825B10321292 Type: [BEST] S/N: 8894825B Version: 0122.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

02-10-2017, 08:48	#895 (permalink)
Imperatorofmone Junior Member Join Date: May 2016 Posts: 1 Member: 2577128 Status: Offline Thanks Meter: 0	Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 10.02.2017 7:36:53 ---------- DongleManager [Infinity-Box] v1.67 [10.02.2017 7:36:53] PC HWID: 6586C8CB67E21266B49C437E03F9C638 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 01038C5D1C6A1292 Type: Main Infinity-Box/Dongle S/N: D6798C5D Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to

02-10-2017, 14:48	#896 (permalink)
babudatabase Freak Poster Join Date: Jan 2011 Location: Chennai Posts: 319 Member: 1490564 Status: Offline Sonork: 100.1671685 Thanks Meter: 182	Box/Dongle type selected: [BEST] ---------- Process started: 10/Feb/2017 7:16:50 PM ---------- DongleManager [Infinity-Box] v1.67 [10/Feb/2017 7:16:50 PM] PC HWID: 035B53730EA65F2EE1B31B270A47E778 Card-Reader: FT SCR2000 0 HWID: 01066E7720281292 Type: [BEST] S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

02-11-2017, 01:27	#897 (permalink)
Ravuthcambo Freak Poster Join Date: Mar 2015 Location: Cambodia Posts: 101 Member: 2367218 Status: Offline Thanks Meter: 20	Infinity Team Pleas Fix for me soon We are waiting your answer back Thanks.