Smart-Card/Dongle/Box update Problems and Solutions

[InfinityHelp]

Originally Posted by vovan_r

hello i have a proglem with card
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0003488C00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C490488C
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: On
Last launched Application: 0034 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
Diagnostic Key: 7FE4EFC50304C66B
=> External Activations:
- Micro-Box

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[InfinityHelp]

Originally Posted by rutek

i bought infinity activation for BEST dongle, i tryied update and it fail:

==== [2017-06-07 10:40:42] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.70 [2017-06-07 10:40:45] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Box/Dongle found: [BEST]
Serial No (S/N): A8FB7XXX
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 03: [BEST] v.0122
- 0A: Test Version
=== DongleManager [Infinity] v1.70 [2017-06-07 10:40:53] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): A8FB7XXX
Firmware version: 0122.02
=== Process started: 2017-06-07 10:40:54 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 133 sec
Card returned error - 0000 at 232/8507
Error upgrading applets:
Card returned error - 0000 at 232/8507
Disconnected
=== DongleManager [Infinity] v1.70 [2017-06-07 10:43:37] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Box/Dongle is not found
=== DongleManager [Infinity] v1.70 [2017-06-07 10:43:42] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.70 [2017-06-07 10:43:48] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0008757B18201292
=== Process started: 2017-06-07 10:43:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

now all tries show this error... what can i do now??

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[muhsinjon1]

Originally Posted by InfinityHelp

You will see reminder with registered e-mail address.
Have you got a reminder ?

I have long opened this post, I do not remember my login and password, you can register me with a registrar please hepl me

[YellowBoss]

Originally Posted by muhsinjon1

I have long opened this post, I do not remember my login and password, you can register me with a registrar please hepl me

Hello,

How to get Username - http://www.infinity-box.com/support/?r=22

[YellowBoss]

Originally Posted by bsahoo

== DongleManager [Infinity] v1.70 [6/13/2017 9:30:25] ===
Box/Dongle type selected: CDMA-Tool
Card-Reader: OMNIKEY AG Smart Card Reader USB 0
HWID: 000371D200001942
Box/Dongle found: CDMA-Tool
Reading...
Serial No (S/N): 18E171D2
Firmware version: 0122.02
=== Process started: 6/13/2017 9:30:28 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

Already answered in other thread

[Expressun]

=== DongleManager [Infinity] v1.70 [6/14/2017 11:46:27] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 000174B300001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 894C74B3
Firmware version: 0136.02
=== Process started: 6/14/2017 11:46:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[InfinityHelp]

Originally Posted by Expressun

=== DongleManager [Infinity] v1.70 [6/14/2017 11:46:27] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 000174B300001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 894C74B3
Firmware version: 0136.02
=== Process started: 6/14/2017 11:46:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

[sheaflasher]

I have problem like this

=== DongleManager [Infinity] v1.70 [6/15/2017 20:43:03] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000094700EFE4082
Box/Dongle found: [BEST]
Serial No (S/N): 45F19470
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: On
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7FA3A7FD0D9E04AD



can you help me???

[abbes]

DongleManager [Infinity] v1.70 [15/06/2017 16:46:25] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0108A179147D1292
=== Process started: 15/06/2017 16:46:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


plz will you help me i los longue time for your respense but my dongle not work for 7mounts pleas help or change me the card!!!!!

[GLOW MOBILE]

== DongleManager [Infinity] v1.70 [6/16/2017 17:17:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004705B18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): AFA3705B
Firmware version: 0122.02
=== Process started: 6/16/2017 17:17:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please help

[Dipendra Pathak]

Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0000166800001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 60301668
Firmware version: 0136.02
=== Process started: 6/18/2017 8:52:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2



Note: I was using 1.55 MTK and this time i used 1.58 and the error came. Other latest version of Qualcomm, SPD etc were working before i used 1.58

[InfinityHelp]

Originally Posted by Dipendra Pathak

Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Axalto e-gate 0
HWID: 0000166800001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 60301668
Firmware version: 0136.02
=== Process started: 6/18/2017 8:52:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2



Note: I was using 1.55 MTK and this time i used 1.58 and the error came. Other latest version of Qualcomm, SPD etc were working before i used 1.58

Update your dongle firmware now.

[kk2005p]

=== DongleManager [Infinity] v1.70 [19/06/2017 12:50:33] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0108A28624881292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D353A286
Firmware version: 0134.02
=== Process started: 19/06/2017 12:50:35 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

[GLOW MOBILE]

Originally Posted by GLOW MOBILE

== DongleManager [Infinity] v1.70 [6/16/2017 17:17:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0004705B18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): AFA3705B
Firmware version: 0122.02
=== Process started: 6/16/2017 17:17:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please help

please someone open this infinity best when Realterm is open.He did not aware of not openning it together please help me.

[shoaib_882000]

=== DongleManager [Infinity] v1.70 [19-06-2017 20:04:35] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0101968A20281292
=== Process started: 19-06-2017 20:04:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2