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Reload this Page Smart-Card/Dongle/Box update Problems and Solutions
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Old 12-10-2016, 13:50   #421 (permalink)
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Quote:
Originally Posted by iqbalbangash View Post
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/10/2016 4:30:18 PM ----------
DongleManager [Infinity-Box] v1.67 [12/10/2016 4:30:18 PM]
PC HWID: 87B71B097D26B7951A43CFC476650234
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0007627618201292
Type: [BEST] S/N: C8EA6276 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 12-10-2016, 13:51   #422 (permalink)
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Quote:
Originally Posted by shamsf11 View Post
sir what means of Realterm i dont understand plz aware me about Realterm
If you do not know what is Realterm please tell me what kind of trace/spy/debug/sniff/sharing software do you have installed at your PC ?
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Old 12-10-2016, 13:56   #423 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have another good Smart-Card reader ?
Yes or No ?
yes i have other infinity i can put smart card in .
please advice when can i update it
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Old 12-10-2016, 14:13   #424 (permalink)
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i tried in my other infinity box but dont manager does nor recognise it
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Old 12-10-2016, 14:50   #425 (permalink)
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Quote:
Originally Posted by Kashif Khan View Post
yes i have other infinity i can put smart card in .
please advice when can i update it
What is card-reader type ?

How to know Card-Reader type:
- Download CardID software - http://www.infinity-box.com/support/?r=7
- Run CardID
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 12-10-2016, 15:07   #426 (permalink)
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Database: ./FSCard.ini
Card-Reader: USB Fenix Card Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 00039384
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 1271
Serial Number: 00039384
Batch Identifier: 1032
Module Fabricator: 1292
Module Packaging Date: 2085
IC Card Manufacturer: 2003
IC Em******* Date: 2085
Pre Personalizer: 2004
Pre Personalization Date: 2085
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0003938410321292
GP Version: 2.1.1
SCP Version: 1, Option: 5
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Old 12-10-2016, 15:51   #427 (permalink)
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Box/Dongle found: [BEST]
---------- Process started: 12/10/2016 7:42:57 PM ----------
DongleManager [Infinity-Box] v1.67 [12/10/2016 7:42:57 PM]
PC HWID: 975CD22AD7B16917CA7416DD8F7B865A
Card-Reader: FT SCR2000 0
HWID: 0003608C01171292
Type: [BEST] S/N: 08DA608C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/10/2016 7:43:23 PM ----------
DongleManager [Infinity-Box] v1.67 [12/10/2016 7:43:23 PM]
PC HWID: 975CD22AD7B16917CA7416DD8F7B865A
Card-Reader: FT SCR2000 0
HWID: 0003608C01171292
Type: [BEST] S/N: 08DA608C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 12-10-2016, 17:25   #428 (permalink)
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Quote:
Originally Posted by Kashif Khan View Post
Database: ./FSCard.ini
Card-Reader: USB Fenix Card Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 00039384
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 1271
Serial Number: 00039384
Batch Identifier: 1032
Module Fabricator: 1292
Module Packaging Date: 2085
IC Card Manufacturer: 2003
IC Em******* Date: 2085
Pre Personalizer: 2004
Pre Personalization Date: 2085
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0003938410321292
GP Version: 2.1.1
SCP Version: 1, Option: 5
Do you have another Smart-Card reader ?
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Old 12-10-2016, 17:27   #429 (permalink)
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Quote:
Originally Posted by g mustafa View Post
Box/Dongle found: [BEST]
---------- Process started: 12/10/2016 7:42:57 PM ----------
DongleManager [Infinity-Box] v1.67 [12/10/2016 7:42:57 PM]
PC HWID: 975CD22AD7B16917CA7416DD8F7B865A
Card-Reader: FT SCR2000 0
HWID: 0003608C01171292
Type: [BEST] S/N: 08DA608C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/10/2016 7:43:23 PM ----------
DongleManager [Infinity-Box] v1.67 [12/10/2016 7:43:23 PM]
PC HWID: 975CD22AD7B16917CA7416DD8F7B865A
Card-Reader: FT SCR2000 0
HWID: 0003608C01171292
Type: [BEST] S/N: 08DA608C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
already answered. dont waste forum spase with repeated questions
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Old 12-10-2016, 23:49   #430 (permalink)
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Box/Dongle type selected: [BEST]
---------- Process started: 10-12-2016 23:46:43 ----------
DongleManager [Infinity-Box] v1.67 [10-12-2016 23:46:43]
PC HWID: F196D0A0B34BAE107AA64933A022F935
Card-Reader: FT SCR2000 0
HWID: 01027F6C1C6A1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
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Old 12-11-2016, 08:38   #431 (permalink)
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Hi, pls solve this issue asap..
DongleManager [Infinity-Box] v1.67 [12/11/2016 11:34:56 AM]
PC HWID: 7C6BC6F8BA30E10812DE6BB41A5D3AEE
Card-Reader: FT SCR2000 0
HWID: 01036B7A1C6A1292
Type: [BEST] S/N: 17716B7A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Rgrds
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Old 12-11-2016, 21:33   #432 (permalink)
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Quote:
Originally Posted by czarphone View Post
Box/Dongle type selected: [BEST]
---------- Process started: 10-12-2016 23:46:43 ----------
DongleManager [Infinity-Box] v1.67 [10-12-2016 23:46:43]
PC HWID: F196D0A0B34BAE107AA64933A022F935
Card-Reader: FT SCR2000 0
HWID: 01027F6C1C6A1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Retry upgrade.
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 12-11-2016, 21:35   #433 (permalink)
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Quote:
Originally Posted by Hi_Fi View Post
Hi, pls solve this issue asap..
DongleManager [Infinity-Box] v1.67 [12/11/2016 11:34:56 AM]
PC HWID: 7C6BC6F8BA30E10812DE6BB41A5D3AEE
Card-Reader: FT SCR2000 0
HWID: 01036B7A1C6A1292
Type: [BEST] S/N: 17716B7A Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Rgrds
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 12-12-2016, 01:42   #434 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have another Smart-Card reader ?
Sir I only have old infinity box which I tried already dongle manager does not recognized.
Otherwise I don't have any other smart card reader.
Regards
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Old 12-12-2016, 11:46   #435 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 12/12/2016 11:40:27 ----------
DongleManager [Infinity-Box] v1.67 [12/12/2016 11:40:27]
PC HWID: E3FFE8C268F69ADB38BCC0F949E215D5
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00047D18FF021982
Type: Main Infinity-Box/Dongle S/N: 47177D18 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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