Smart-Card/Dongle/Box update Problems and Solutions

[Abid Hussain]

Thanks For Your Reply Sir

Its Give This Error While Update

=== DongleManager [Infinity] v1.70 [5/11/2017 11:34:09] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0105858920881292
=== Process started: 5/11/2017 11:34:09 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Originally Posted by InfinityHelp

Insert Smart-Card back to original Infinity hardware and update it one more time.

[Abid Hussain]

Its Done Now (After Changing Card Reader Update Done)

Thank You Very Much For Your Support.

[byne12]

pls i dont understand this statement..
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software

how do i know am not using realterm at d same time... plsssss

[InfinityHelp]

Originally Posted by byne12

pls i dont understand this statement..
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software

how do i know am not using realterm at d same time... plsssss

Do not run REALTERM software at the same time with Infinity software.

[byne12]

pls help me === DongleManager [Infinity] v1.70 [5/11/2017 10:05:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 10:05:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

pls help
=== DongleManager [Infinity] v1.70 [5/11/2017 10:05:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 10:05:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Originally Posted by byne12

pls help
=== DongleManager [Infinity] v1.70 [5/11/2017 10:05:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 10:05:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

pls i need help for my cm2.. i cant work for more than a week now with it... i really need help......

Originally Posted by nebos

cek your email InfinityRemoteUpdate bro

i have not recieve any mail.. pls help me..
now that im in love cm2.. they want to **** me up..
cos i cant go back to start other box..

i have uninstall realterm but its showing this

=== DongleManager [Infinity] v1.70 [5/11/2017 12:47:32] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 12:47:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


pls help me

[nebos]

Originally Posted by InfinityHelp

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

cek your email InfinityRemoteUpdate bro

[DB Electronics]

infinity box firmware update error.....my dongle sn COED2DA8...i was updating firmware and then got error from server and my dongle now not working anymore. even when i use dongle manager i get the following error


== DongleManager [Infinity] v1.70 [5/11/2017 12:23:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 00032DA800001942
=== Process started: 5/11/2017 12:23:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2





i need help dongle not working anymore please





my support expirely date is 26.may.2017

hello i was trying to update dongle firmware and then recieved error and now cannot update or use my dongle anymore



dongle SN=COED2DA8




and my support is still active

and now here is error i get from dongle manager



=== DongleManager [Infinity] v1.70 [5/11/2017 16:48:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 00032DA800001942
=== Process started: 5/11/2017 16:48:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[mobitechnepal]

=== DongleManager [Infinity] v1.70 [5/11/2017 16:09:00] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045EC7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 41B65EC7
Firmware version: 0135.02
=== Process started: 5/11/2017 16:09:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

[firose4u]

== DongleManager [Infinity] v1.70 [5/11/2017 16:25:58] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001281D7D314082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DA7A281D
Firmware version: 0135.02
=== Process started: 5/11/2017 16:26:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

[InfinityHelp]

Originally Posted by byne12

pls help me === DongleManager [Infinity] v1.70 [5/11/2017 10:05:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 10:05:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

pls help
=== DongleManager [Infinity] v1.70 [5/11/2017 10:05:16] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 10:05:17 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2



pls i need help for my cm2.. i cant work for more than a week now with it... i really need help......



i have not recieve any mail.. pls help me..
now that im in love cm2.. they want to **** me up..
cos i cant go back to start other box..

i have uninstall realterm but its showing this

=== DongleManager [Infinity] v1.70 [5/11/2017 12:47:32] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102885803EF1292
=== Process started: 5/11/2017 12:47:32 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2


pls help me

Are you Ok ? Why do you make many posts and send e-mails instead of follow the instruction ?

Have you updated drivers as per instruction ?

[InfinityHelp]

Originally Posted by nebos

cek your email InfinityRemoteUpdate bro

You must check your support period !
What is you support period date ?

[InfinityHelp]

Originally Posted by DB Electronics

infinity box firmware update error.....my dongle sn COED2DA8...i was updating firmware and then got error from server and my dongle now not working anymore. even when i use dongle manager i get the following error


== DongleManager [Infinity] v1.70 [5/11/2017 12:23:14] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 00032DA800001942
=== Process started: 5/11/2017 12:23:14 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2





i need help dongle not working anymore please





my support expirely date is 26.may.2017

hello i was trying to update dongle firmware and then recieved error and now cannot update or use my dongle anymore



dongle SN=COED2DA8




and my support is still active

and now here is error i get from dongle manager



=== DongleManager [Infinity] v1.70 [5/11/2017 16:48:19] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: DITS CCID Smart Card Reader 0
HWID: 00032DA800001942
=== Process started: 5/11/2017 16:48:19 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

You must move DITS CCID Smart Card Reader to trash !
Then insert smart-card into original Infinity hardware and update it !

[InfinityHelp]

Originally Posted by mobitechnepal

=== DongleManager [Infinity] v1.70 [5/11/2017 16:09:00] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00045EC7FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 41B65EC7
Firmware version: 0135.02
=== Process started: 5/11/2017 16:09:03 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

try now ONE more time. ONE !

[InfinityHelp]

Originally Posted by firose4u

== DongleManager [Infinity] v1.70 [5/11/2017 16:25:58] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001281D7D314082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DA7A281D
Firmware version: 0135.02
=== Process started: 5/11/2017 16:26:00 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

[nebos]

Originally Posted by InfinityHelp

You must check your support period !
What is you support period date ?

my dongle nothing login in the ios,someting wrong