Account and License related reports / questions - Page 141 - GSM-Forum

ikkks · 07-05-2022, 14:28

user:mdziaahmed
issue:user is blocked
still cant able to login plz unblocked my account

**Chimera Tool** · 07-06-2022, 09:12

Dear ikkks,

Your account is blocked by the Chimera tool Team. The reason behind the action is that you broke our policy about the License using. Our policy - which one you accepted at the registration & in the chimera tool software - says that you are not able to share the tool with any third party software / tool. We discovered that despite our policy, you still kept using the tool remotely, which is strictly prohibited and against our rules.

Best regards
Sab
Chimera team

Quote:

Originally Posted by ikkks

user:mdziaahmed
issue:user is blocked
still cant able to login plz unblocked my account

charmingfair · 08-17-2022, 07:50

i bought a new licence yesterday it says

This licence can not extensible!

**Chimera Tool** · 08-17-2022, 09:04

Dear User,

A newly bought license cannot be extended. You can extend the license in the last 30 days of its activation time. So that is normal.

Best regards
Sab
Chimera team

Quote:

Originally Posted by charmingfair

i bought a new licence yesterday it says

This licence can not extensible!

shiraz_tci · 09-14-2022, 08:40

i change email and pc for my card (1069014534)and now have error
An exception occurred while checking your licences (no information about your licences). Please contact the support team!

shiraz_tci · 09-14-2022, 08:45

i change old email (atcompany) and pc . my card (1069014534) now have error

An exception occurred while checking your licences (no information about your licences). Please contact the support team!

**Chimera Tool** · 09-14-2022, 09:37

Dear User,

I would like to ask you about your Username. Once I have it, I can check even more details, and hopefully, I can find the problem source.

Best regards
Sab
Chimera team

Quote:

Originally Posted by shiraz_tci

i change email and pc for my card (1069014534)and now have error
An exception occurred while checking your licences (no information about your licences). Please contact the support team!

shiraz_tci · 09-14-2022, 10:05

my user name is: ehsan_taheri

**Chimera Tool** · 09-14-2022, 13:08

Thank you for the additional information. The problem comes from the license. You had a PRO license which expired 3 months ago. So in order to use the tool again (with the dongle), you have to buy a new license.

Best regards
Sab
Chimera team

Quote:

Originally Posted by shiraz_tci

my user name is: ehsan_taheri

shiraz_tci · 09-14-2022, 15:07

i active pro licence 9.5.2022 from xpressunlocker.net and use until few day ago

shiraz_tci · 09-14-2022, 15:14

my old user is atcompany and new user is ehsan_taheri

**Chimera Tool** · 09-14-2022, 15:22

Dear User,

In that case, we can add your new account to your Dongle, as a result you will be able to use the dongle with your new license. If that is good for you.

Best regards
Sab
Chimera team

Quote:

Originally Posted by shiraz_tci

my old user is atcompany and new user is ehsan_taheri

shiraz_tci · 09-14-2022, 15:36

cardid 1069014534 user ehsan_taheri(old user atcompany)
please do it

**Chimera Tool** · 09-14-2022, 17:02

Dear User,

Okay, the dongle can be used with any user now. However, your active license is registered with this username - accompany - so make sure that you use that account. If you still have problems, please contact us again!

Best regards
Sab
Chimera team

Quote:

Originally Posted by shiraz_tci

cardid 1069014534 user ehsan_taheri(old user atcompany)
please do it

shiraz_tci · 09-15-2022, 06:44

My problem is still there, the problem is that I don't have access to the atcompany email, please transfer my license to new user(ehsan_taheri)

07-05-2022, 14:28	#2101 (permalink)
ikkks No Life Poster Join Date: Oct 2007 Location: india Posts: 646 Member: 621455 Status: Offline Sonork: key4unlock Thanks Meter: 119	user blocked user:mdziaahmed issue:user is blocked still cant able to login plz unblocked my account

09-14-2022, 08:45	#2106 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	chimera error i change old email (atcompany) and pc . my card (1069014534) now have error An exception occurred while checking your licences (no information about your licences). Please contact the support team!

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08-17-2022, 07:50	#2103 (permalink)
charmingfair Insane Poster Join Date: Feb 2008 Location: Pakistan Posts: 67 Member: 706781 Status: Offline Thanks Meter: 15	i bought a new licence yesterday it says This licence can not extensible!

09-14-2022, 08:40	#2105 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	i change email and pc for my card (1069014534)and now have error An exception occurred while checking your licences (no information about your licences). Please contact the support team!

09-14-2022, 10:05	#2108 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	my user name is: ehsan_taheri

09-14-2022, 15:07	#2110 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	i active pro licence 9.5.2022 from xpressunlocker.net and use until few day ago

09-14-2022, 15:14	#2111 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	my old user is atcompany and new user is ehsan_taheri

09-14-2022, 15:36	#2113 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	cardid 1069014534 user ehsan_taheri(old user atcompany) please do it

09-15-2022, 06:44	#2115 (permalink)
shiraz_tci Junior Member Join Date: Mar 2006 Location: shiraz Posts: 17 Member: 249350 Status: Offline Thanks Meter: 2	My problem is still there, the problem is that I don't have access to the atcompany email, please transfer my license to new user(ehsan_taheri)