Account and License related reports / questions - Page 149 - GSM-Forum

ibrahim1755 · 03-21-2024, 12:22

Thanks, the problem has been solved
And thank you
The best team

lama85 · 04-01-2024, 22:48

hi plz need help
my account easypc
is locked on chimera plz need help to open it coz i format my pc and then i cant open my account i have license for one year

**Chimera Tool** · 04-02-2024, 10:18

Dear User,

Please try to use your computer now.

Regards,
ChimeraTeam

Quote:

Originally Posted by lama85

hi plz need help
my account easypc
is locked on chimera plz need help to open it coz i format my pc and then i cant open my account i have license for one year

lama85 · 04-02-2024, 20:55

login failed| user inactive

**Chimera Tool** · 04-03-2024, 09:52

Dear User,

Please contact us via PM.

Best Regards,
ChimeraTeam

Quote:

Originally Posted by lama85

login failed| user inactive

pilin123 · 04-15-2024, 15:03

I need to deactivate 2FA to log in again.
I lost my cell phone and I can't enable it again.
Account: pilin123

**Chimera Tool** · 04-15-2024, 15:52

Dear User,

We are not able to deactivate your 2FA, please contact your 2FA provider with this issue.

Regards,
ChimeraTeam

Quote:

Originally Posted by pilin123

I need to deactivate 2FA to log in again.
I lost my cell phone and I can't enable it again.
Account: pilin123

pilin123 · 04-16-2024, 11:36

And how do I log back into my account? the 2fa provider has nothing to do with it. I need to reset 2fa to log in again.

**Chimera Tool** · 04-17-2024, 09:41

Dear User,

Two factor authentication is designed to be a separate security layer for your account, than what we ourselves provide.
If you have issues regarding the two factor authentication, you will have to contact the support of the 2FA provider you were using (Google, Authy), as our intervention would compromise the security layer they provide.

Best Regards,
ChimeraTeam

Quote:

Originally Posted by pilin123

And how do I log back into my account? the 2fa provider has nothing to do with it. I need to reset 2fa to log in again.

03-21-2024, 12:22	#2221 (permalink)
ibrahim1755 Junior Member Join Date: Oct 2006 Location: Algeire/EL-oued Age: 38 Posts: 33 Member: 363376 Status: Offline Sonork: 100.1620874 Thanks Meter: 1	Thanks, the problem has been solved And thank you The best team

04-01-2024, 22:48	#2222 (permalink)
lama85 Junior Member Join Date: Oct 2015 Posts: 9 Member: 2476361 Status: Offline Thanks Meter: 0	hi plz need help my account easypc is locked on chimera plz need help to open it coz i format my pc and then i cant open my account i have license for one year

04-02-2024, 20:55	#2224 (permalink)
lama85 Junior Member Join Date: Oct 2015 Posts: 9 Member: 2476361 Status: Offline Thanks Meter: 0	login failed\| user inactive

04-15-2024, 15:03	#2226 (permalink)
pilin123 Junior Member Join Date: Aug 2005 Location: argentina Age: 48 Posts: 15 Member: 175907 Status: Offline Thanks Meter: 1	I need to deactivate 2FA to log in again. I lost my cell phone and I can't enable it again. Account: pilin123

04-16-2024, 11:36	#2228 (permalink)
pilin123 Junior Member Join Date: Aug 2005 Location: argentina Age: 48 Posts: 15 Member: 175907 Status: Offline Thanks Meter: 1	And how do I log back into my account? the 2fa provider has nothing to do with it. I need to reset 2fa to log in again.