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Old 03-21-2024, 12:22   #2221 (permalink)
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Thanks, the problem has been solved
And thank you
The best team
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Old 04-01-2024, 22:48   #2222 (permalink)
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hi plz need help
my account easypc
is locked on chimera plz need help to open it coz i format my pc and then i cant open my account i have license for one year
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Old 04-02-2024, 10:18   #2223 (permalink)
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Dear User,


Please try to use your computer now.


Regards,
ChimeraTeam





Quote:
Originally Posted by lama85 View Post
hi plz need help
my account easypc
is locked on chimera plz need help to open it coz i format my pc and then i cant open my account i have license for one year
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Old 04-02-2024, 20:55   #2224 (permalink)
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login failed| user inactive
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Old 04-03-2024, 09:52   #2225 (permalink)
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Dear User,


Please contact us via PM.


Best Regards,
ChimeraTeam



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Originally Posted by lama85 View Post
login failed| user inactive
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Old 04-15-2024, 15:03   #2226 (permalink)
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I need to deactivate 2FA to log in again.
I lost my cell phone and I can't enable it again.
Account: pilin123
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Old 04-15-2024, 15:52   #2227 (permalink)
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Dear User,


We are not able to deactivate your 2FA, please contact your 2FA provider with this issue.


Regards,
ChimeraTeam


Quote:
Originally Posted by pilin123 View Post
I need to deactivate 2FA to log in again.
I lost my cell phone and I can't enable it again.
Account: pilin123
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Old 04-16-2024, 11:36   #2228 (permalink)
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And how do I log back into my account? the 2fa provider has nothing to do with it. I need to reset 2fa to log in again.
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Old 04-17-2024, 09:41   #2229 (permalink)
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Dear User,

Two factor authentication is designed to be a separate security layer for your account, than what we ourselves provide.
If you have issues regarding the two factor authentication, you will have to contact the support of the 2FA provider you were using (Google, Authy), as our intervention would compromise the security layer they provide.

Best Regards,
ChimeraTeam

Quote:
Originally Posted by pilin123 View Post
And how do I log back into my account? the 2fa provider has nothing to do with it. I need to reset 2fa to log in again.
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