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05-31-2021, 19:39
| #212 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
1. Disconnect all other Boxes and Dongles from PC 2. Connect ONLY one Infinity Box/Dongle to PC | |
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05-31-2021, 19:40
| #213 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://infinity-box.com/support/?r=6  Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Update dongle with Infinity DongleManager.exe  OR 1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader  -  -  2. Update dongle with Infinity DongleManager.exe | |
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06-01-2021, 08:32
| #215 (permalink) |
| Junior Member  Join Date: Nov 2010
Posts: 22
Member: 1435730 Status: Offline Thanks Meter: 1 | pls help me also === DongleManager [Infinity] v1.81 [5/31/2021 22:26:46] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000DEF912BF4082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): C22DDEF9 Firmware version: 0147.02 === Process started: 5/31/2021 22:26:47 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r= |
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06-01-2021, 09:30
| #216 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2  2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder)  5. Run Infinity exe | |
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06-10-2021, 13:26
| #217 (permalink) |
| Junior Member Join Date: Sep 2010
Posts: 4
Member: 1397917 Status: Offline Thanks Meter: 0 | === DongleManager [Infinity] v1.81 [6/10/2021 15:22:33] === Box/Dongle type selected: Infinity [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0006958A14D11292 === Process started: 6/10/2021 15:22:33 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to |
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06-10-2021, 14:50
| #218 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
This Smart-Card is not an Infinity Smart-Card 1. Disconnect all other Boxes and Dongles from PC 2. Connect ONLY one Infinity Box/Dongle to PC | |
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06-10-2021, 14:56
| #219 (permalink) |
| No Life Poster   Join Date: Jul 2006 Location: IN GSM
Posts: 683
Member: 304574 Status: Offline Sonork: 100.1593675 Thanks Meter: 72 | Login to support failled bcoz of forgotten password and email addres only username recovered by dongle manager .the pass which show the dongle manager not accepted by support how can i login to support . Regards |
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06-10-2021, 15:21
| #220 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
Code: NOTE: If you forgot your password you can reset it at Sign In page. If you lost access to your registered e-mail send an e-mail to support to update your account settings. | |
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06-12-2021, 07:31
| #221 (permalink) |
| Junior Member Join Date: Feb 2017
Posts: 5
Member: 2682391 Status: Offline Sonork: 100-650600 Thanks Meter: 0 | i use my dongle on secondary laptop and then it is not working as showing "Smarcard M === DongleManager [Infinity] v1.81 [6/11/2021 22:53:37] === Searching... Card-Reader: FT SCR2000 0 HWID: 0001105A21344082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 10B4105A Firmware version: 0147.02 === Process started: 6/11/2021 22:53:40 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
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06-12-2021, 10:13
| #222 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
1. Read NOTE - https://infinity-box.com/support/?s=2 2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software. 3. Update dongle with Infinity DongleManager.exe 4. Delete fault.bin file (if you have it in CM2 folder) 5. Run Infinity exe | |
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06-12-2021, 12:09
| #223 (permalink) |
| Freak Poster Join Date: Dec 2007 Location: karachi
Posts: 230
Member: 643460 Status: Offline Thanks Meter: 93 | update problem kindly help urgent === DongleManager [Infinity] v1.81 [6/12/2021 15:54:23] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: FT SCR2000 0 HWID: 01038E6A03EF1292 === Process started: 6/12/2021 15:54:23 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Card returned error - 0000 at 667/9702 Error upgrading applets: Card returned error - 0000 at 667/9702 Disconnected |
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06-12-2021, 12:16
| #224 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,563
Member: 1043909 Status: Offline Thanks Meter: 60,992 | Quote:
1. Install REQUIRED Card-Reader Drivers - https://infinity-box.com/support/?r=6 Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 2. Update dongle with Infinity DongleManager.exe OR 1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader - - 2. Update dongle with Infinity DongleManager.exe | |
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06-12-2021, 12:23
| #225 (permalink) | |
| Freak Poster Join Date: Dec 2007 Location: karachi
Posts: 230
Member: 643460 Status: Offline Thanks Meter: 93 | another problem === DongleManager [Infinity] v1.81 [6/12/2021 16:22:37] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: FT SCR2000 0 HWID: 01038E6A03EF1292 === Process started: 6/12/2021 16:22:37 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Write to https://www.infinity-box.com/support/?r=2 Disconnected Quote:
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