Smart-Card/Dongle/Box update Problems and Solutions

[YellowBoss]

Originally Posted by sat_help

pelease help me


Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

your dongle details ?

[YellowBoss]

Originally Posted by fedja85

Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0C92D8F0
Firmware version: 0135.02
=== Process started: 14.05.2017 12:42:20 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

Insert smart-card into original Infinity hardware and update ONLY ONE time !

[YellowBoss]

Originally Posted by masudtel

=== DongleManager [Infinity] v1.70 [5/14/2017 14:21:42] ===
Box/Dongle type selected: [BEST]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000516C9FF021982
=== Process started: 5/14/2017 14:21:43 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC

[YellowBoss]

Originally Posted by murari-GSM

=== DongleManager [Infinity] v1.70 [5/13/2017 19:09:59] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001352B00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8EDXXXXX
Firmware version: 0135.02
=== Process started: 5/13/2017 19:10:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2


How to solve

=== DongleManager [Infinity] v1.70 [5/13/2017 19:29:42] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001352B00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8ED3352B
Firmware version: 0135.02
=== Process started: 5/13/2017 19:29:46 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2

i am change dongle to box smart card but same

sir i am change smart card my infinity old box to pkey

2 months before
today try to update got this problem

please solve my problem

Please Help me yellowboss sir

008ED3352B Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Probably damaged. Contact to support !
Services
- Activation 1: Infinity-Box/Dongle; S/N: 8ED3352B; Firmware Version: 0135; Registered: 2010-07-08; Expired: 2019-01-30; Support: Active
- More Services may be active but not listed

Insert smart-card into original Infinity hardware and update it ONLY ONE TIME !

[YellowBoss]

Originally Posted by alzam

help me please sir..
after renew support update..

cant upgrade fw smart card


=== DongleManager [Infinity] v1.70 [5/13/2017 23:47:23] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000131FF00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 8D4A31FF
Firmware version: 0134.02
=== Process started: 5/13/2017 23:47:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do - http://www.infinity-box.com/support/?r=4

Have you fixed your PC as per instruction ?

[YellowBoss]

Originally Posted by Rashid Mirza

=== DongleManager [Infinity] v1.70 [5/13/2017 5:20:25] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0008738A18201292
=== Process started: 5/13/2017 5:20:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

[YellowBoss]

Originally Posted by eivelice

=== DongleManager [Infinity] v1.70 [5/13/2017 15:37:24] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000BDC17D314082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): DB5FBDC1
Firmware version: 0135.02
=== Process started: 5/13/2017 15:37:26 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

[YellowBoss]

Originally Posted by hendra taufik

Because it has expired : 2016-10-16; Support: Expired ????

Hello,

If you want to use latest Infinity-Box/Dongle updates and support area you should extend/renew support.

- Instruction - http://forum.gsmhosting.com/vbb/f296...012-a-1391471/
- How to check Box/Dongle support expiration date - http://www.infinity-box.com/doc.php?id=17

If you have Credits at your IOS Account you can renew support instantly:
- Login to IOS (Infinity Online Service) http://www.infinity-box.com/service.php

If you do not have Credits at your IOS Account:
- Contact to any seller from this list http://www.infinity-box.com/dealers.php and ask to renew
- Provide to reseller your Infinity-Box/Dongle Serial Number

List of services and price - http://www.infinity-box.com/price.php

[YellowBoss]

Originally Posted by hendra taufik

please Help How to get it updated ??????????


thank you

Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.

[ximasim]

Originally Posted by YellowBoss

wake up, stop to spam this nice board and and read your old thread

I dont want spaming .....the problem again started checkout ....i u dnt beleive then using team viewer can ba helpful bro....

[alzam]

Originally Posted by YellowBoss

Hello,

What to do - http://www.infinity-box.com/support/?r=4

Have you fixed your PC as per instruction ?

Yes i have done the same thing as introductions
But the result still can not upgrade fw smartcard


how to solved this problem ??



soory bad english

[shahzadthe1]

Hi suppporter , pls check my dongle is not detecting by cm2 application and giving error while updating

=== DongleManager [Infinity] v1.70 [5/15/2017 9:40:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00008DF27CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF708DF2
Firmware version: 0134.02
=== Process started: 5/15/2017 9:40:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[appsworlmardan]

Originally Posted by shahzadthe1

Hi suppporter , pls check my dongle is not detecting by cm2 application and giving error while updating

=== DongleManager [Infinity] v1.70 [5/15/2017 9:40:26] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00008DF27CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): CF708DF2
Firmware version: 0134.02
=== Process started: 5/15/2017 9:40:27 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

hello dont update because your data damaged.

change your cardreader put the smart card to new one

open dongle manager update only one time



always press:> GSM-Forum - Search Forums before post
Follow the rules.
http://forum.gsmhosting.com/vbb/f62/...rules-1591101/

BestRegards,
MajeedGsm.

[shahzadthe1]

@appsworlmardan

its not working , let the team check it

[murari-GSM]

Originally Posted by YellowBoss

Insert smart-card into original Infinity hardware and update it ONLY ONE TIME !

ThanQ Boss problem solve