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Old 03-01-2017, 08:57   #1006 (permalink)
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still problem


Quote:
Originally Posted by aljalil View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 2/25/2017 10:39:30 AM ----------
DongleManager [Infinity-Box] v1.67 [2/25/2017 10:39:30 AM]
PC HWID: A340C66E3ED9183D345C254D53DB1931
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93000001942
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2



khurram aj..

dear infinity team problem is still same. kindly solve this.
br haroon
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Old 03-02-2017, 15:48   #1007 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 3/2/2017 6:46:31 AM ----------
DongleManager [Infinity-Box] v1.67 [3/2/2017 6:46:31 AM]
PC HWID: B4B8F94756791F70B272831F2AA1EF6F
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001015413114082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-02-2017, 22:37   #1008 (permalink)
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Quote:
Originally Posted by haroon75 View Post
dear infinity team,

my best dongle is blocked, kindly solve this problem.

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 3/1/2017 12:50:22 PM ----------
DongleManager [Infinity-Box] v1.67 [3/1/2017 12:50:22 PM]
PC HWID: 7C20F1B01E88993E3599974B4A2A6158
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000323C7DCB4082
Type: [BEST] S/N: 283E323C Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

br

haroon
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
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Old 03-02-2017, 22:38   #1009 (permalink)
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Quote:
Originally Posted by naeem210 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
---------- Process started: 3/2/2017 6:46:31 AM ----------
DongleManager [Infinity-Box] v1.67 [3/2/2017 6:46:31 AM]
PC HWID: B4B8F94756791F70B272831F2AA1EF6F
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001015413114082
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Try again now ONLY ONE TIME !!!
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Old 03-03-2017, 00:30   #1010 (permalink)
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help Infinity Chinese Miracle-2 QLM v1.10 can not walk

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 3/3/2017 6:12:09 AM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 6:12:09 AM]
PC HWID: 01F662DF33CF32BBBA2E9C76E4639446
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109925D24881292
Type: Main Infinity-Box/Dongle S/N: D273925D Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 03-03-2017, 11:57   #1011 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle >>>CM2 Activation For 2 Years
Box/Dongle found: Main Infinity-Box/Dongle ========================
---------- Process started: 3/3/2017 3:15:50 PM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 3:15:50 PM]
PC HWID: 24AF8716A7A95A3F3CC3F5DF4725499C
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001E5FC00001942
Type: Main Infinity-Box/Dongle S/N: 91D2E5FC Version: 0128.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 03-03-2017, 16:24   #1012 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 3/3/2017 8:43:56 PM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 8:43:56 PM]
PC HWID: 827944F37AB7632E5148F563613B4A69
Card-Reader: FT SCR2000 0
HWID: 00011106162D4082
Type: Main Infinity-Box/Dongle S/N: 8A801106 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 03-03-2017, 19:27   #1013 (permalink)
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hi my problem after you install new windows
Scanning...
HWID: 01079468147D1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01079468147D1292
Box/Dongle type selected: [BEST]
---------- Process started: 3/2/2017 8:01:26 PM ----------
DongleManager [Infinity-Box] v1.67 [3/2/2017 8:01:26 PM]
PC HWID: EA6CAAC04EB07ABD420FDE963501D0BF
Card-Reader: FT SCR2000 0
HWID: 01079468147D1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
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Old 03-03-2017, 23:44   #1014 (permalink)
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i have a infinity box that reads the serial port but does not read the smart, card says unknown device, what can i do??
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Old 03-04-2017, 13:34   #1015 (permalink)
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hi my dongel blocked
DongleManager [Infinity-Box] v1.67 [3/4/2017 2:12:57 PM]
PC HWID: 3FF85E70FC19F3831DAFD97758E564C1
Card-Reader: FT SCR2000 0
HWID: 00026B7020881292
Type: [BEST] S/N: 9B3E6B70 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 03-05-2017, 00:24   #1016 (permalink)
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Quote:
Originally Posted by fikri abdillah View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 3/3/2017 6:12:09 AM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 6:12:09 AM]
PC HWID: 01F662DF33CF32BBBA2E9C76E4639446
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109925D24881292
Type: Main Infinity-Box/Dongle S/N: D273925D Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 03-05-2017, 00:25   #1017 (permalink)
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Quote:
Originally Posted by Saffu~A. View Post
Box/Dongle type selected: Main Infinity-Box/Dongle >>>CM2 Activation For 2 Years
Box/Dongle found: Main Infinity-Box/Dongle ========================
---------- Process started: 3/3/2017 3:15:50 PM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 3:15:50 PM]
PC HWID: 24AF8716A7A95A3F3CC3F5DF4725499C
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001E5FC00001942
Type: Main Infinity-Box/Dongle S/N: 91D2E5FC Version: 0128.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
  Reply With Quote
Old 03-05-2017, 00:27   #1018 (permalink)
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Quote:
Originally Posted by tampi View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 3/3/2017 8:43:56 PM ----------
DongleManager [Infinity-Box] v1.67 [3/3/2017 8:43:56 PM]
PC HWID: 827944F37AB7632E5148F563613B4A69
Card-Reader: FT SCR2000 0
HWID: 00011106162D4082
Type: Main Infinity-Box/Dongle S/N: 8A801106 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 03-05-2017, 00:28   #1019 (permalink)
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Quote:
Originally Posted by dr.chinezu View Post
hi my problem after you install new windows
Scanning...
HWID: 01079468147D1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01079468147D1292
Box/Dongle type selected: [BEST]
---------- Process started: 3/2/2017 8:01:26 PM ----------
DongleManager [Infinity-Box] v1.67 [3/2/2017 8:01:26 PM]
PC HWID: EA6CAAC04EB07ABD420FDE963501D0BF
Card-Reader: FT SCR2000 0
HWID: 01079468147D1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 03-05-2017, 00:29   #1020 (permalink)
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Quote:
Originally Posted by elnmx View Post
i have a infinity box that reads the serial port but does not read the smart, card says unknown device, what can i do??
Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​

If problem still exist this means it's a hardware problem and you need new Smart-Card.
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