Smart-Card/Dongle/Box update fixes and solutions - Page 3 - GSM-Forum

GsmUniversal · 08-25-2021, 14:20

Quote:

Originally Posted by YellowBoss

Sir, Do not worry, we will try to fix your PC but please follow this info:
your friend who suggested you to delete fault.bin file was very stupid. Please in future do not hear advice of that your friend!
File fault.bin has information that helps to fix your PC instantly!

Now please make this step-by-step:

1. Read NOTE - https://infinity-box.com/support/?s=2

2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

Write me after you read and uninstall usb sharing tool. I will tell you next final step.
Waiting for your info!

ok my pc is fresh windows installed sir
sorry for the trouble can you please tell me what to do final step ?

YellowBoss · 08-25-2021, 15:43

Quote:

Originally Posted by GsmUniversal

ok my pc is fresh windows installed sir
sorry for the trouble can you please tell me what to do final step ?

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

- Update dongle with Infinity DongleManager.exe
- Run Infinity software

GsmUniversal · 08-25-2021, 16:02

Quote:

Originally Posted by YellowBoss

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

- Update dongle with Infinity DongleManager.exe
- Run Infinity software

Thanks Problem is Solved!

Br

Schabir · 09-02-2021, 07:58

=== DongleManager [Infinity] v1.80 [9/1/2021 8:08:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BAA821F34082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2F23BAA8
Firmware version: 0150.02
=== Process started: 9/1/2021 8:08:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Schabir · 09-02-2021, 08:05

Pliz help me.now its almost one week since i got this error

InfinityHelp · 09-02-2021, 09:10

Quote:

Originally Posted by Schabir

Pliz help me.now its almost one week since i got this error

Sir, you posted problem 5 minutes ago and after that you say one week

You are funny

InfinityHelp · 09-02-2021, 09:11

Quote:

Originally Posted by Schabir

=== DongleManager [Infinity] v1.80 [9/1/2021 8:08:11] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000BAA821F34082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 2F23BAA8
Firmware version: 0150.02
=== Process started: 9/1/2021 8:08:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

Make this to get it fixed https://infinity-box.com/support/?r=100155
Now Ok?

seci20 · 09-08-2021, 03:19

=== DongleManager [Infinity] v1.88 [8.09.2021 05:17:27] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000552718164082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 21C85527
Firmware version: 0150.02
=== Started: 8.09.2021 05:17:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

Report fix use

Username: 0021C85527
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

seci20 · 09-08-2021, 03:22

=== DongleManager [Infinity] v1.88 [8.09.2021 05:17:27] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000552718164082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 21C85527
Firmware version: 0150.02
=== Started: 8.09.2021 05:17:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

Report fix use

Username: 0021C85527
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

InfinityHelp · 09-08-2021, 17:18

Quote:

Originally Posted by seci20

=== DongleManager [Infinity] v1.88 [8.09.2021 05:17:27] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000552718164082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 21C85527
Firmware version: 0150.02
=== Started: 8.09.2021 05:17:29 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

Report fix use

Username: 0021C85527
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

Please do not ignore our questions here

Thank you!

Foysal.maree · 09-16-2021, 13:20

Username: 003A2422DD
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan f:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan f:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan f:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

=== DongleManager [Infinity] v1.88 [9/16/2021 6:20:00 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000022DD21F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 3A2422DD
Firmware version: 0148.02
Box/Dongle misconfiguration
Diagnostic code: 66
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0148
=> Options:
- Infinity-Box/Dongle [CM2]

azizullo · 09-16-2021, 14:30

Please help me, I used this prog (usb network gate) I temper never use this prog, please pamagaite mine

=== DongleManager [Infinity] v1.88 [16.09.2021 17:28:54] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00010C8B1CC74082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E51D0C8B
Firmware version: 0147.02
=== Started: 16.09.2021 17:28:56 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.

InfinityHelp · 09-16-2021, 18:36

Quote:

Originally Posted by Foysal.maree

Username: 003A2422DD
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for report.log
==> Scan c:\InfinityBox for report.log
==> Scan f:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan f:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan f:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

=== DongleManager [Infinity] v1.88 [9/16/2021 6:20:00 PM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000022DD21F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 3A2422DD
Firmware version: 0148.02
Box/Dongle misconfiguration
Diagnostic code: 66
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0148
=> Options:
- Infinity-Box/Dongle [CM2]

Hello,

- Read NOTE - https://infinity-box.com/support/?s=2

- Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

- Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle

- Update dongle with Infinity DongleManager.exe

- Run Infinity software

InfinityHelp · 09-16-2021, 18:40

Quote:

Originally Posted by azizullo

Please help me, I used this prog (usb network gate) I temper never use this prog, please pamagaite mine

=== DongleManager [Infinity] v1.88 [16.09.2021 17:28:54] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Generic EMV Smartcard Reader 1
HWID: 00010C8B1CC74082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): E51D0C8B
Firmware version: 0147.02
=== Started: 16.09.2021 17:28:56 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.

В будущем лучше делать так https://infinity-box.com/support/?r=100155

Now make this:

- Read NOTE - https://infinity-box.com/support/?s=2

- Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

- Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle

- Update dongle with Infinity DongleManager.exe

- Delete fault.bin file (if you have it in CM2 folder)

- Run Infinity software

sandunmobile · 09-17-2021, 12:51

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation #0: Infinity-Box/Dongle [CM2]; Firmware Version: 0147; Registered: 22-Jan-2020; Expired: 24-Mar-2021; Support: Expired
- Activation #3: Infinity [BEST]; S/N: 8F5737E0; Firmware Version: 0123; Registered: 19-Mar-2019; Expired: 01-Jul-2021; Support: Expired
More Services may be active but not listed

this need activation but cant active i need cm2 activate 1 year. gsmfastest im submit but him tellalready active

09-02-2021, 07:58	#34 (permalink)
Schabir Major Poster Join Date: Jun 2020 Location: Malawi Age: 36 Posts: 47 Member: 2959226 Status: Offline Thanks Meter: 1	Dongle misconfiguration === DongleManager [Infinity] v1.80 [9/1/2021 8:08:11] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000BAA821F34082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 2F23BAA8 Firmware version: 0150.02 === Process started: 9/1/2021 8:08:13 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged.

09-02-2021, 08:05	#35 (permalink)
Schabir Major Poster Join Date: Jun 2020 Location: Malawi Age: 36 Posts: 47 Member: 2959226 Status: Offline Thanks Meter: 1	Dongle misconfiguration Pliz help me.now its almost one week since i got this error

09-16-2021, 13:20	#41 (permalink)
Foysal.maree Junior Member Join Date: Jul 2011 Posts: 20 Member: 1612006 Status: Offline Thanks Meter: 3	Warning:Dongle misconfiguration Error Username: 003A2422DD ==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan f:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for .ibin.log ==> Scan c:\InfinityBox for .ibin.log ==> Scan f:\InfinityBox for .ibin.log ==> Scan c:\Program Files for .ibin.log ==> Scan c:\Program Files (x86) for *.ibin.log Found files: 0 ==> Scan O:\NOKIA FLASH FILE\AL BOX DONGEL TOOLS SETUP FILE\InfinityBox CM2\Dongle Manager\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan f:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found === DongleManager [Infinity] v1.88 [9/16/2021 6:20:00 PM] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000022DD21F34082 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 3A2422DD Firmware version: 0148.02 Box/Dongle misconfiguration Diagnostic code: 66 "UK Edition" status: Off Last launched Application: 0030 v.0148 => Activations: - 00: Infinity-Box/Dongle [CM2] v0148 => Options: - Infinity-Box/Dongle [CM2]

09-16-2021, 14:30	#42 (permalink)
azizullo Junior Member Join Date: Aug 2015 Posts: 4 Member: 2452055 Status: Offline Thanks Meter: 0	cm2 problem azizullo Please help me, I used this prog (usb network gate) I temper never use this prog, please pamagaite mine === DongleManager [Infinity] v1.88 [16.09.2021 17:28:54] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Generic EMV Smartcard Reader 1 HWID: 00010C8B1CC74082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): E51D0C8B Firmware version: 0147.02 === Started: 16.09.2021 17:28:56 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged.

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09-08-2021, 03:19	#38 (permalink)
seci20 Junior Member Join Date: May 2014 Location: Turkey Posts: 36 Member: 2184561 Status: Offline Thanks Meter: 2	=== DongleManager [Infinity] v1.88 [8.09.2021 05:17:27] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000552718164082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 21C85527 Firmware version: 0150.02 === Started: 8.09.2021 05:17:29 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No Report fix use Username: 0021C85527 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for .ibin.log ==> Scan c:\InfinityBox for .ibin.log ==> Scan c:\Program Files for .ibin.log ==> Scan c:\Program Files (x86) for .ibin.log Found files: 0 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found

09-08-2021, 03:22	#39 (permalink)
seci20 Junior Member Join Date: May 2014 Location: Turkey Posts: 36 Member: 2184561 Status: Offline Thanks Meter: 2	=== DongleManager [Infinity] v1.88 [8.09.2021 05:17:27] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000552718164082 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 21C85527 Firmware version: 0150.02 === Started: 8.09.2021 05:17:29 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0031] Dongle identification data damaged. Write to https://www.infinity-box.com/support/?r=2 Do you want to report an issue to Support? No Report fix use Username: 0021C85527 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for report.log ==> Scan c:\InfinityBox for report.log ==> Scan c:\Program Files for report.log ==> Scan c:\Program Files (x86) for report.log Found files: 0 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for .ibin.log ==> Scan c:\InfinityBox for .ibin.log ==> Scan c:\Program Files for .ibin.log ==> Scan c:\Program Files (x86) for .ibin.log Found files: 0 ==> Scan C:\Users\SeCi\Downloads\Compressed\DongleManager for fault.bin ==> Scan c:\InfinityBox for fault.bin ==> Scan c:\Program Files for fault.bin ==> Scan c:\Program Files (x86) for fault.bin Found files: 0 No reports found

09-17-2021, 12:51	#45 (permalink)
sandunmobile Freak Poster Join Date: Nov 2014 Posts: 188 Member: 2301015 Status: Offline Sonork: 100.1668279 Thanks Meter: 10	Token - Type: Infinity [BEST] - Account Status: Active - Hardware Status: Ok Services - Activation #0: Infinity-Box/Dongle [CM2]; Firmware Version: 0147; Registered: 22-Jan-2020; Expired: 24-Mar-2021; Support: Expired - Activation #3: Infinity [BEST]; S/N: 8F5737E0; Firmware Version: 0123; Registered: 19-Mar-2019; Expired: 01-Jul-2021; Support: Expired More Services may be active but not listed this need activation but cant active i need cm2 activate 1 year. gsmfastest im submit but him tellalready active