Smart-Card/Dongle/Box update fixes and solutions

[InfinityHelp]

Originally Posted by shahnazari

hi i have this problem with my dongle
i cant update it.
=== DongleManager [Infinity] v1.88 [11/9/2021 11:21:50 AM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00003BF721F34082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 30F03BF7
Firmware version: 0150.02
=== Started: 11/9/2021 11:21:52 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?
No

Username: 0030F03BF7
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
Found files: 0
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
Found files: 0
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
Found files: 0
No reports found

Dear Sir,

Please tell me, do you have flexihub and other usb sharing tools finally uninstalled?
Yes or No?

[kg tel]

Username: 00F87C39CC
==> Scan D: for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
Found files: 0
==> Scan D: for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
Found files: 0
==> Scan D: for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
Found files: 1
Upload: c:\InfinityBox\CM2MT2\fault.bin
Delete: c:\InfinityBox\CM2MT2\fault.bin
You can contact to support with this reference: Ticket-ID:1636553720.816~00F87C39CC~fault.bin;

Answer is here https://forum.infinity-box.com//viewtopic.php?p=4997

[shahnazari]

Originally Posted by InfinityHelp

Dear Sir,

Please tell me, do you have flexihub and other usb sharing tools finally uninstalled?
Yes or No?

this dongle is for one of my friend.maybe he didnt tell me the truth or he doesnt know that cant install usb sharing beside of infinty product. if he uninstalled and never install again the problem is solved?
or it have another problem?

[YellowBoss]

Originally Posted by shahnazari

this dongle is for one of my friend.maybe he didnt tell me the truth or he doesnt know that cant install usb sharing beside of infinty product. if he uninstalled and never install again the problem is solved?
or it have another problem?

Dear Sir,
Yes, in most cases there is a solution.

But you give us no answers and no information yet.
We have asked simple question about installed flexihub. If you do not have answer now please ask your friend and after that we will try to find a soluton for you.

[YellowBoss]

Originally Posted by kg tel

Username: 00F87C39CC
==> Scan D: for report.log
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
Found files: 0
==> Scan D: for *.ibin.log
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
Found files: 0
==> Scan D: for fault.bin
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
Found files: 1
Upload: c:\InfinityBox\CM2MT2\fault.bin
Delete: c:\InfinityBox\CM2MT2\fault.bin
You can contact to support with this reference: Ticket-ID:1636553720.816~00F87C39CC~fault.bin;

Answer is here https://forum.infinity-box.com//viewtopic.php?p=4997

Very good!
Please click to link and you will see a solution.


Is it solved now or do you have any problem?

[NodirAbzi]

Уже два дня мучаеюсь.


Read SN

=== DongleManager [Infinity] v1.88 [13.11.2021 3:04:55] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000055111BE14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): F0775511
Firmware version: 0150.02
Box/Dongle misconfiguration
Diagnostic code: 66
"UK Edition" status: Off
Last launched Application: 0032 v.0150
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0150
=> Options:
- Infinity-Box/Dongle [CM2]

Updade Firmvare

=== DongleManager [Infinity] v1.88 [13.11.2021 3:06:01] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000055111BE14082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): F0775511
Firmware version: 0150.02
=== Started: 13.11.2021 3:06:02 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2
Do you want to report an issue to Support?

Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 66
Username: 00F0775511
==> Scan c:\InfinityBox for report.log
==> Scan c:\Program Files for report.log
==> Scan c:\Program Files (x86) for report.log
Found files: 0
==> Scan c:\InfinityBox for *.ibin.log
==> Scan c:\Program Files for *.ibin.log
==> Scan c:\Program Files (x86) for *.ibin.log
Found files: 0
==> Scan c:\InfinityBox for fault.bin
==> Scan c:\Program Files for fault.bin
==> Scan c:\Program Files (x86) for fault.bin
Found files: 0
No reports found

[NodirAbzi]

On this OS, nor when Flexihub type programs are not installed

[lilshane]

cm2sp2 close everytime i try to perform an operation and cm2mt2 stuck at brom init no matter which mtk i connect.

i even intall a fresh windows 11 and its the same.
i had usb redirect and flexi hub on it but i removed them both and still the same.
no fault bin in the folders

[iftikharrana58]

just change cm2sp2 and cm2mtk2 instal location
working fine

[YellowBoss]

Originally Posted by NodirAbzi

On this OS, nor when Flexihub type programs are not installed

After you killed dongle with usb sharing it's not important what PC to use. Once killed it become killed.




1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager

[YellowBoss]

Originally Posted by lilshane

cm2sp2 close everytime i try to perform an operation and cm2mt2 stuck at brom init no matter which mtk i connect.

i even intall a fresh windows 11 and its the same.
i had usb redirect and flexi hub on it but i removed them both and still the same.
no fault bin in the folders

You still have sharing drivers installed at your PC.
make this https://forum.gsmhosting.com/vbb/f29...e-exe-2975194/

[shahnazari]

Originally Posted by YellowBoss

Dear Sir,
Yes, in most cases there is a solution.

But you give us no answers and no information yet.
We have asked simple question about installed flexihub. If you do not have answer now please ask your friend and after that we will try to find a soluton for you.

hi dear. yes unfortunately he had installed flexihub now i said to him unninstall it and install new windows os .now what he has to do?dongle get fixed?

[YellowBoss]

Originally Posted by shahnazari

hi dear. yes unfortunately he had installed flexihub now i said to him unninstall it and install new windows os .now what he has to do?dongle get fixed?

1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager

[shahnazari]

Originally Posted by YellowBoss

1. Read this https://infinity-box.com/legal/eula/
2. Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software
3. Reboot PC

Make the next steps ONLY after uninstall usb sharing tool otherwise YOU MAY DAMAGE your dongle!

4. Update dongle firmware with Infinity DongleManager

yes i have read the rules althogh that know most of them.i tell my friend to read it too and obey them.thanks for your support and answer.i try to update with new os and tell the result.

[BexruzXan]

Please help me to fix this issue
"Box/Dongle misconfiguration"

=== DongleManager [Infinity] v1.88 [18.11.2021 8:43:07] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00011C8913114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 99301C89
Firmware version: 0138.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0034 v.0138
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0138
- 07: #7
Diagnostic key: 7F9CE45B57E9BDF0
=> Options:
- Infinity-Box/Dongle [CM2]
- Infinity SM