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12-21-2016, 22:04
| #496 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,534
Member: 1043909 Status: Offline Thanks Meter: 60,985 | Quote:
What to do now: - Install latest Infinity software updates - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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12-22-2016, 12:13
| #497 (permalink) |
| No Life Poster   Join Date: Aug 2005 Location: 5AAB Age: 37
Posts: 620
Member: 167191 Status: Offline Thanks Meter: 363 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 22-Dec-16 4:32:07 PM ---------- DongleManager [Infinity-Box] v1.67 [22-Dec-16 4:32:07 PM] PC HWID: CC64582296D9035695EF478708C39723 Card-Reader: Generic EMV Smartcard Reader 0 HWID: 000223A3FF021982 Type: Main Infinity-Box/Dongle S/N: 1B1623A3 Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage. i am using this card with cm2 1.40 mtk version, today i add 1 year cm2 activation support from authorized reseller and try to update my card and now stuck at this problem.. please do solution sir gTs |
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12-22-2016, 20:51
| #498 (permalink) |
| Junior Member  Join Date: Oct 2007 Location: Alexandria Egypt
Posts: 19
Member: 618782 Status: Offline Thanks Meter: 3 | ---------- Process started: 22/12/2016 09:49:25 ã ---------- DongleManager [Infinity-Box] v1.67 [22/12/2016 09:49:25 ã] PC HWID: EA6AA04A30B284FA54B832B0433159CE Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000140100001942 Type: Main Infinity-Box/Dongle S/N: 56431401 Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 |
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12-22-2016, 22:53
| #499 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
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12-22-2016, 22:56
| #500 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: - Install latest Infinity software updates - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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12-23-2016, 05:43
| #501 (permalink) |
| No Life Poster Join Date: Aug 2005 Location: 5AAB Age: 37
Posts: 620
Member: 167191 Status: Offline Thanks Meter: 363 | sir, i dont have any original box with me. that was broken around 2 years ago and from that time i have inserted card into smartsambox universal box.. any other way to repair it sir? |
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12-23-2016, 08:39
| #502 (permalink) |
| Insane Poster Join Date: Jul 2012 Location: apple mobile durbar main gate
Posts: 62
Member: 1790945 Status: Offline Thanks Meter: 6 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 23/12/2016 1:03:02 PM ---------- DongleManager [Infinity-Box] v1.67 [23/12/2016 1:03:02 PM] PC HWID: 37A5BB97531E02949780895CC9DC4D2E Card-Reader: FT SCR2000 0 HWID: 0108A26D24881292 Type: Main Infinity-Box/Dongle S/N: D328A26D Version: 0134.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 please solve my dongle issue |
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12-23-2016, 11:52
| #503 (permalink) |
| Freak Poster  Join Date: Oct 2003 Age: 48
Posts: 151
Member: 42514 Status: Offline Thanks Meter: 11 | Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 23-Dec-16 1:46:07 PM ---------- DongleManager [Infinity-Box] v1.67 [23-Dec-16 1:46:07 PM] PC HWID: 322F6AE278441A59016E12331EF7708E Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001168C00001942 Type: Main Infinity-Box/Dongle S/N: 6AB4168C Version: 0132.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... DO NOT disconnect Box/Dongle ! WAIT 3-4 minutes ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed ---------- Process finished: 23-Dec-16 1:47:20 PM ---------- DongleManager [Infinity-Box] v1.67 [23-Dec-16 1:47:20 PM] PC HWID: 322F6AE278441A59016E12331EF7708E Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001168C00001942 Box/Dongle Serial No (S/N): 6AB4168C Firmware version: 0132.02 => Activations: - 00: Main Infinity-Box/Dongle v.0132 - 0A: Test Version ------But after updatng the box cant open InfinityBox CM2QLM plus other tools it still indicating do0ngle firmware is outdated. |
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12-23-2016, 12:01
| #504 (permalink) |
| Freak Poster Join Date: Oct 2003 Age: 48
Posts: 151
Member: 42514 Status: Offline Thanks Meter: 11 | Serial Number : 6ab4168c Dongle / Box? : For Infinity Dongle Code : Activated Submited On : 2016/10/28 21:34:50 Replied on : 2016/10/28 21:42:38 Activation was made through imei source |
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12-23-2016, 15:26
| #506 (permalink) | |
| No Life Poster  Join Date: Apr 2013 Location: Uzbekistan / Bukhara
Posts: 703
Member: 1912005 Status: Offline Sonork: 100.1658592 Thanks Meter: 623 | Hi ! My card dead in firmware upgrade procces . Plese help repair my card . S/N 8F93A870 Quote:
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12-23-2016, 18:54
| #507 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
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12-23-2016, 18:55
| #508 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software. What to do now: 1. Install required Card-Reader Drivers: - File with Drivers: CardReader_Fetian_FT2K.7z - File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202 Download files - http://www.infinity-box.com/support/?r=6 Also you can insert Smart-Card into another Card-Reader. 2. - Install latest Infinity software updates - Run DongleManager.exe - Update Dongle firmware now ONLY ONE TIME | |
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12-23-2016, 18:56
| #509 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
What is your Support Validity Date ? How to check - http://www.infinity-box.com/doc.php?id=17 If you have active support - run DongleManager software and update Box/Dongle firmware. If your support is not active - please renew support first. | |
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| The Following User Says Thank You to InfinitySupport For This Useful Post: |
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12-23-2016, 18:58
| #510 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,228 | Quote:
You have made many dongle update tries today and server locked your account for 24 hours due to security reason. Please wait 24 hours and contact to support with problem details again | |
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| The Following 2 Users Say Thank You to InfinitySupport For This Useful Post: |
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