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Reload this Page Smart-Card/Dongle/Box update Problems and Solutions
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Old 12-23-2016, 19:59   #511 (permalink)
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Box/Dongle type selected: [BEST]
---------- Process started: 12/23/2016 9:58:05 PM ----------
DongleManager [Infinity-Box] v1.67 [12/23/2016 9:58:05 PM]
PC HWID: 01E595436B3C6D14949CA5D49D2EB893
Card-Reader: FT SCR2000 0
HWID: 0008936218201292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 12-23-2016, 20:18   #512 (permalink)
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Quote:
Originally Posted by honeyblooded View Post
Box/Dongle type selected: [BEST]
---------- Process started: 12/23/2016 9:58:05 PM ----------
DongleManager [Infinity-Box] v1.67 [12/23/2016 9:58:05 PM]
PC HWID: 01E595436B3C6D14949CA5D49D2EB893
Card-Reader: FT SCR2000 0
HWID: 0008936218201292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

You have made more than 10 dongle update tries today and server locked your account for 24 hours due to security reason.
Please wait 24 hours and contact to support with problem details
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The Following User Says Thank You to InfinitySupport For This Useful Post:
Old 12-24-2016, 04:14   #513 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 12/24/2016 11:11:14 AM ----------
DongleManager [Infinity-Box] v1.67 [12/24/2016 11:11:14 AM]
PC HWID: 6772CB49DB291B9CD8CACC40C25CDBC9
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000DFC912BF4082
Type: Main Infinity-Box/Dongle S/N: C12CDFC9 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 12-24-2016, 12:58   #514 (permalink)
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Quote:
Originally Posted by InfinitySupport View Post
Hello,

You have made many dongle update tries today and server locked your account for 24 hours due to security reason.
Please wait 24 hours and contact to support with problem details again
Dear Infinity Team please help me fix my problem with my smartCard.


Code:
Box/Dongle type selected: [BEST]
—------— Process started: 24.12.2016 16:52:43 —------—
DongleManager [Infinity-Box] v1.67 [24.12.2016 16:52:43]
PC HWID: 7FA63FF7E8CDE820C39C6BC9DC24A562
Card-Reader: FT SCR2000 0
HWID: 0101A87020881292
Type: [BEST] S/N: —------ Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Applet Authentication
Socket Error # 10053
Software caused connection abort.
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Old 12-24-2016, 13:08   #515 (permalink)
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Quote:
Originally Posted by rafzkie_24 View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 12/24/2016 11:11:14 AM ----------
DongleManager [Infinity-Box] v1.67 [12/24/2016 11:11:14 AM]
PC HWID: 6772CB49DB291B9CD8CACC40C25CDBC9
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000DFC912BF4082
Type: Main Infinity-Box/Dongle S/N: C12CDFC9 Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Dear Friends !

Please read forum BEFORE make something !

You have made 17 dongle update tries today and server locked your account for 24 hours due to security reason.
Please wait 24 hours and contact to support with problem details
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The Following User Says Thank You to YellowBoss For This Useful Post:
Old 12-24-2016, 13:09   #516 (permalink)
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Quote:
Originally Posted by UzUnlocker View Post
Dear Infinity Team please help me fix my problem with my smartCard.


Code:
Box/Dongle type selected: [BEST]
—------— Process started: 24.12.2016 16:52:43 —------—
DongleManager [Infinity-Box] v1.67 [24.12.2016 16:52:43]
PC HWID: 7FA63FF7E8CDE820C39C6BC9DC24A562
Card-Reader: FT SCR2000 0
HWID: 0101A87020881292
Type: [BEST] S/N: —------ Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Applet Authentication
Socket Error # 10053
Software caused connection abort.
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 12-25-2016, 16:11   #517 (permalink)
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My dongle misconfigaration problem
and also not update firmware

Quote:
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 12/25/2016 10:32:27 AM ----------
DongleManager [Infinity-Box] v1.66 [12/25/2016 10:32:27 AM]
PC HWID: 475E48943DB066849F4F31AC96394CE9
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00026B8020881292
Type: [BEST] S/N: 99E16B80 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
please solve my problem....
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Old 12-25-2016, 16:17   #518 (permalink)
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Quote:
Originally Posted by golam_maula View Post
My dongle misconfigaration problem
and also not update firmware



please solve my problem....
What was happened that Dongle has a problem ?
What software did you run last time ?
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Old 12-26-2016, 05:34   #519 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
What was happened that Dongle has a problem ?
What software did you run last time ?
when I try to open "InfinityBox BEST" it saw "error : Dongle is blocked!"

and when I try to open "InfinityBox CM2MTK" it saw "warning: Dongle misconfigaration!"
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Old 12-26-2016, 08:19   #520 (permalink)
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PC HWID: 0D921ADD165E0AB6BB528F5EE8B01821
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93000001942
Box/Dongle Serial No (S/N): 6526C930
Firmware version: 0134.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0150
Active modules:
- 00: inf v.0134
Online Service Account: http://www.infinity-box.com/service
- Username: 006526C930
- Password: AMCHvclr
Box/Dongle key: 7FDABAC7F5CB6490
Box/Dongle Identification data is damaged, ErrorCode #6A
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Old 12-26-2016, 08:27   #521 (permalink)
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Quote:
DongleManager [Infinity-Box] v1.61 [12/26/2016 12:29:17 PM]
PC HWID: 0D921ADD165E0AB6BB528F5EE8B01821
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93000001942
Box/Dongle Serial No (S/N): 6526C930
Firmware version: 0134.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0150
Active modules:
- 00: inf v.0134
Online Service Account: http://www.infinity-box.com/service
- Username: 006526C930
- Password: AMCHvclr
Box/Dongle key: 7FDABAC7F5CB6490
Box/Dongle Identification data is damaged, ErrorCode #6A
Quote:
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 12/26/2016 12:03:59 PM ----------
DongleManager [Infinity-Box] v1.61 [12/26/2016 12:03:59 PM]
PC HWID: 0D921ADD165E0AB6BB528F5EE8B01821
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93000001942
Type: inf S/N: 6526C930 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
sir help me........pleaz









]
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Old 12-26-2016, 08:47   #522 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 26/12/2016 15:43:55 ----------
DongleManager [Infinity-Box] v1.67 [26/12/2016 15:43:55]
PC HWID: 6897B0D56DFF243279525627DC8161D5
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000025B07CEC4082
Type: Main Infinity-Box/Dongle S/N: CB7125B0 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
  Reply With Quote
Old 12-26-2016, 13:04   #523 (permalink)
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Quote:
Originally Posted by golam_maula View Post
when I try to open "InfinityBox BEST" it saw "error : Dongle is blocked!"

and when I try to open "InfinityBox CM2MTK" it saw "warning: Dongle misconfigaration!"
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
  Reply With Quote
The Following User Says Thank You to YellowBoss For This Useful Post:
Old 12-26-2016, 13:09   #524 (permalink)
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Quote:
Originally Posted by umardarz View Post
PC HWID: 0D921ADD165E0AB6BB528F5EE8B01821
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93000001942
Box/Dongle Serial No (S/N): 6526C930
Firmware version: 0134.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0150
Active modules:
- 00: inf v.0134
Online Service Account: http://www.infinity-box.com/service
- Username: 006526C930
- Password: AMCHvclr
Box/Dongle key: 7FDABAC7F5CB6490
Box/Dongle Identification data is damaged, ErrorCode #6A
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
  Reply With Quote
Old 12-26-2016, 13:11   #525 (permalink)
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Quote:
Originally Posted by ptnetwork View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 26/12/2016 15:43:55 ----------
DongleManager [Infinity-Box] v1.67 [26/12/2016 15:43:55]
PC HWID: 6897B0D56DFF243279525627DC8161D5
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000025B07CEC4082
Type: Main Infinity-Box/Dongle S/N: CB7125B0 Version: 0130.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME
  Reply With Quote
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