Smart-Card/Dongle/Box update Problems and Solutions

[Marell]

Hello, after buying activation CM2 arose Problem with updated cards. Driver installation and replacement of the computer did not produce results. My SN 62BE8084.

Logs second computer:

==== [07.01.2017 16:27:56] ====
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:27:58]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Scanning...
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Box/Dongle is not found

==== [07.01.2017 16:28:04] ====
Scanning...
HWID: 01048084147D1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01048084147D1292
Box/Dongle type selected: [BEST]
---------- Process started: 07.01.2017 16:28:21 ----------
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:28:21]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[InfinitySupport]

Originally Posted by Marell

Hello, after buying activation CM2 arose Problem with updated cards. Driver installation and replacement of the computer did not produce results. My SN 62BE8084.

Logs second computer:

==== [07.01.2017 16:27:56] ====
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:27:58]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Scanning...
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Box/Dongle is not found

==== [07.01.2017 16:28:04] ====
Scanning...
HWID: 01048084147D1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01048084147D1292
Box/Dongle type selected: [BEST]
---------- Process started: 07.01.2017 16:28:21 ----------
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:28:21]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME

[anilparnami]

Box/Dongle type selected: [BEST]
---------- Process started: 1/8/2017 7:09:10 PM ----------
DongleManager [Infinity-Box] v1.67 [1/8/2017 7:09:10 PM]
PC HWID: 9B153AC47A21F08CD519456A8EE555F9
Card-Reader: FT SCR2000 0
HWID: 01048D8C20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

[InfinitySupport]

Originally Posted by anilparnami

Box/Dongle type selected: [BEST]
---------- Process started: 1/8/2017 7:09:10 PM ----------
DongleManager [Infinity-Box] v1.67 [1/8/2017 7:09:10 PM]
PC HWID: 9B153AC47A21F08CD519456A8EE555F9
Card-Reader: FT SCR2000 0
HWID: 01048D8C20281292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

You have made many dongle update tries today and server locked your account for 24 hours due to security reason.
Please wait 24 hours and contact to support with problem details

[haroun1]

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 09-01-2017 06:20:35 ã ----------
DongleManager [Infinity-Box] v1.67 [09-01-2017 06:20:35 ã]
PC HWID: DDEFF6BCD2442E6FCAB7A1C9702A0C0E
Card-Reader: FT SCR2000 1
HWID: 0100696B10321292
Type: [BEST] S/N: 5AA5696B Version: 0118.08
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

[InfinityHelp]

Originally Posted by haroun1

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 09-01-2017 06:20:35 ã ----------
DongleManager [Infinity-Box] v1.67 [09-01-2017 06:20:35 ã]
PC HWID: DDEFF6BCD2442E6FCAB7A1C9702A0C0E
Card-Reader: FT SCR2000 1
HWID: 0100696B10321292
Type: [BEST] S/N: 5AA5696B Version: 0118.08
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

[honeyblooded]

Originally Posted by YellowBoss

connect all your card-readers to PC one-by-one and read it's name.
How to read:

- Download CardID software - http://www.infinity-box.com/support/?r=7
- Run CardID
- Select Card-Reader
- Click to "Read" button


post here text with all card-reader names

-----------------

MXK Dongle
the log is below

==== [1/10/2017 9:03:43 AM] ====
Infinity-Box CardID v1.06
[email protected]
Database: ./FSCard.ini
Card-Reader: USB CCID Smart Card Reader 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 00089362
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3158
Serial Number: 00089362
Batch Identifier: 1820
Module Fabricator: 1292
Module Packaging Date: 4113
IC Card Manufacturer: 2003
IC Em******* Date: 4113
Pre Personalizer: 2004
Pre Personalization Date: 4113
Pre Personalization Equipment Identifier: 00000014
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0008936218201292
GP Version: 2.1.1
SCP Version: 1, Option: 5

--------------------------------------------------
Z3X Box
the log
--------------------------------------------------

Database: ./FSCard.ini
Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 0008705B
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3158
Serial Number: 0008705B
Batch Identifier: 2028
Module Fabricator: 1292
Module Packaging Date: 3268
IC Card Manufacturer: 2003
IC Em******* Date: 3268
Pre Personalizer: 2004
Pre Personalization Date: 3268
Pre Personalization Equipment Identifier: 00000044
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0008705B20281292
GP Version:
SCP Version: 0, Option: 0

-------------------------------------------------
Best Dongle log
-------------------------------------------------
Database: ./FSCard.ini
Card-Reader: FT SCR2000 0
ATR: 3B7D95000080318065B0831148C883009000
Historical ATR bytes: 0080318065B0831148C8830090
Card Manager: A000000018434D00
SerialNumber: 00089362
ROM:
Integrated Circuit Fabricator: 4250
Integrated Circuit Type: 3272
OS:
Identifier: 1291
Release Date: 6181
Release Level: 0700
EEPROM:
Fabrication Date: 3158
Serial Number: 00089362
Batch Identifier: 1820
Module Fabricator: 1292
Module Packaging Date: 4113
IC Card Manufacturer: 2003
IC Em******* Date: 4113
Pre Personalizer: 2004
Pre Personalization Date: 4113
Pre Personalization Equipment Identifier: 00000014
Personalizer: 0000
Personalization Date: 0000
Personalization Equipment Identifier: 00000000
m_iopCard.Serial: 0008936218201292
GP Version: 2.1.1
SCP Version: 1, Option: 5

[InfinityHelp]

Insert smart-card into MXK and update in ONE TIME.
Result ?

[masudtel]

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 1/11/2017 3:08:40 PM ----------
DongleManager [Infinity-Box] v1.67 [1/11/2017 3:08:40 PM]
PC HWID: 7F5EECE0E9848946CAF9C2BAAA036611
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010390671C6A1292
Type: Main Infinity-Box/Dongle S/N: D5D29067 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle is blocked

[jasya]

Originally Posted by masudtel

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 1/11/2017 3:08:40 PM ----------
DongleManager [Infinity-Box] v1.67 [1/11/2017 3:08:40 PM]
PC HWID: 7F5EECE0E9848946CAF9C2BAAA036611
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010390671C6A1292
Type: Main Infinity-Box/Dongle S/N: D5D29067 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle is blocked

same problem with my infinity best dongle..

dongle is blocked..

please solution..

[jasya]

Originally Posted by jasya

same problem with my infinity best dongle..

dongle is blocked..

please solution..

---------- Process started: 1/11/2017 5:24:44 PM ----------
DongleManager [Infinity-Box] v1.67 [1/11/2017 5:24:44 PM]
PC HWID: D351C519E614492256368E16E0BDFD1D
Card-Reader: FT SCR2000 0
HWID: 01027B8B20281292
Type: [BEST] S/N: E7ED7B8B Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

[nightmit]

DongleManager [Infinity-Box] v1.67 [1/11/2017 7:38:27 PM]
PC HWID: CC049F9A7D6E411694E0E29E5B0FC00B
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00046B6018201292
Box/Dongle Serial No (S/N): A21F6B60
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03A21F6B60
- Password: CAHKbecw
Diagnostic Key: 7FA0C809136D4277


what to do now

[YellowBoss]

Originally Posted by masudtel

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 1/11/2017 3:08:40 PM ----------
DongleManager [Infinity-Box] v1.67 [1/11/2017 3:08:40 PM]
PC HWID: 7F5EECE0E9848946CAF9C2BAAA036611
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010390671C6A1292
Type: Main Infinity-Box/Dongle S/N: D5D29067 Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

dongle is blocked

Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager.exe
- Update Dongle firmware now ONLY ONE TIME

[YellowBoss]

Originally Posted by jasya

same problem with my infinity best dongle..

dongle is blocked..

please solution..

What to do - http://www.infinity-box.com/support/?r=4

[YellowBoss]

Originally Posted by nightmit

DongleManager [Infinity-Box] v1.67 [1/11/2017 7:38:27 PM]
PC HWID: CC049F9A7D6E411694E0E29E5B0FC00B
Scanning...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00046B6018201292
Box/Dongle Serial No (S/N): A21F6B60
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK edition" status: Off
Last launched Application: 0030 v.0223
=> Activations:
- 03: [BEST] v.0122
=> Online Service Account: http://www.infinity-box.com/service
- Username: 03A21F6B60
- Password: CAHKbecw
Diagnostic Key: 7FA0C809136D4277


what to do now

Do you have fault.bin in folder with software ?