Smart-Card/Dongle/Box update Problems and Solutions - Page 129 - GSM-Forum

suwaree · 07-17-2017, 10:48

=== DongleManager [Infinity] v1.70 [17/7/2017 16:46:46] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001092B13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9869092B
Firmware version: 0136.02
=== Process started: 17/7/2017 16:46:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

**InfinitySupport** · 07-17-2017, 10:56

Quote:

Originally Posted by suwaree

=== DongleManager [Infinity] v1.70 [17/7/2017 16:46:46] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0001092B13114082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 9869092B
Firmware version: 0136.02
=== Process started: 17/7/2017 16:46:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

**InfinitySupport** · 07-17-2017, 10:58

Quote:

Originally Posted by Syswind

I tried to login with my user and pass what i got via dongle manager but alwways got "wrong user name or pass" message.
I can't login.
So far i could login but when a tried to change password allways got error message:
"Error: Wrong old password !
Operation canceled

Back"
Tried 10 or 15 new pass but allways got this message.
What is wrong????????????????????????????????????????

Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

abdou593856 · 07-17-2017, 19:45

plase i have proplem with my dongle cm2
warning : Dongle misconfiguration!

Dhamma · 07-18-2017, 13:11

Need Help Please..
Box/Dongle misconfiguration problem..

=== DongleManager [Infinity] v1.70 [7/18/2017 19:09:32] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01099B5B24881292
Box/Dongle found: [BEST]
Serial No (S/N): 030A9B5B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0030 v.0227
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F475CD7381C4831

=== DongleManager [Infinity] v1.70 [7/18/2017 19:03:38] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01099B5B24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 030A9B5B
Firmware version: 0122.02
=== Process started: 7/18/2017 19:03:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

i_seeque · 07-19-2017, 15:50

misconfig

this is one of my client's data..

Renew done for two years on 13th July 2017.

can u please check - thanks

=== DongleManager [Infinity] v1.70 [7/19/2017 20:19:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000FA3F7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D91DFA3F
Firmware version: 0135.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0135
Diagnostic Key: 7F1C5805EA8548BE

faiz celluler · 07-19-2017, 20:03

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 7/19/2017 2:06:09 PM ----------
DongleManager [Infinity-Box] v1.67 [7/19/2017 2:06:09 PM]
PC HWID: 1FBC92F91901AE463BA4DC46A93EA1D9
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000232412534082
Type: Main Infinity-Box/Dongle S/N: AB372324 Version: 0136.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from Support Area and try again.
Disconnected

tranthaivinh84 · 07-20-2017, 13:05

=== DongleManager [Infinity] v1.70 [7/20/2017 18:38:44] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108956624881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 15209566
Firmware version: 0122.02
=== Process started: 7/20/2017 18:38:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !

Code:

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0136; Registered: 2016-10-16; Expired: 2017-10-17; Support: Active
- Activation 2: Infinity [BEST]; S/N: 15209566; Firmware Version: 0122
- More Services may be active but not listed

I can not update and not open CM2QLM!

YellowBoss · 07-20-2017, 21:15

Quote:

Originally Posted by abdou593856

plase i have proplem with my dongle cm2
warning : Dongle misconfiguration!

Please click here for instruction

YellowBoss · 07-20-2017, 21:16

Quote:

Originally Posted by Dhamma

Need Help Please..
Box/Dongle misconfiguration problem..

=== DongleManager [Infinity] v1.70 [7/18/2017 19:09:32] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01099B5B24881292
Box/Dongle found: [BEST]
Serial No (S/N): 030A9B5B
Firmware version: 0122.02
Box/Dongle misconfiguration
Diagnostic code: 30
"UK Edition" status: Off
Last launched Application: 0030 v.0227
=> Activations:
- 03: [BEST] v.0122
Diagnostic Key: 7F475CD7381C4831

=== DongleManager [Infinity] v1.70 [7/18/2017 19:03:38] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 01099B5B24881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 030A9B5B
Firmware version: 0122.02
=== Process started: 7/18/2017 19:03:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

- Run DongleManager
- Update Dongle firmware

- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !

YellowBoss · 07-20-2017, 21:17

Quote:

Originally Posted by i_seeque

misconfig

this is one of my client's data..

Renew done for two years on 13th July 2017.

can u please check - thanks

=== DongleManager [Infinity] v1.70 [7/19/2017 20:19:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0000FA3F7CEC4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D91DFA3F
Firmware version: 0135.02
Box/Dongle misconfiguration
Diagnostic code: 6A
"UK Edition" status: Off
Last launched Application: 0030 v.0148
=> Activations:
- 00: Infinity-Box/Dongle v.0135
Diagnostic Key: 7F1C5805EA8548BE

Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

YellowBoss · 07-20-2017, 21:18

Quote:

Originally Posted by faiz celluler

Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 7/19/2017 2:06:09 PM ----------
DongleManager [Infinity-Box] v1.67 [7/19/2017 2:06:09 PM]
PC HWID: 1FBC92F91901AE463BA4DC46A93EA1D9
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000232412534082
Type: Main Infinity-Box/Dongle S/N: AB372324 Version: 0136.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from Support Area and try again.
Disconnected

Download here - https://www.infinity-box.com/support/

YellowBoss · 07-20-2017, 21:19

Quote:

Originally Posted by tranthaivinh84

=== DongleManager [Infinity] v1.70 [7/20/2017 18:38:44] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0108956624881292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 15209566
Firmware version: 0122.02
=== Process started: 7/20/2017 18:38:45 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs.
No updates found for your Smart-Card. DO NOT try more today !

Code:

Token
- Type: Infinity [BEST]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0136; Registered: 2016-10-16; Expired: 2017-10-17; Support: Active
- Activation 2: Infinity [BEST]; S/N: 15209566; Firmware Version: 0122
- More Services may be active but not listed

I can not update and not open CM2QLM!

Dongle is Ok.
You must close/uninstall sharing/sniff/trace/debug software.
result ?

hitech_2009 · 07-22-2017, 04:25

need help

=== DongleManager [Infinity] v1.70 [7/22/2017 11:24:48] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00009AA57CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C3739AA5
Firmware version: 0135.02
=== Process started: 7/22/2017 11:24:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

B_ry · 07-22-2017, 13:00

Please help

=== DongleManager [Infinity] v1.70 [7/22/2017 18:59:16] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0109917224881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D2429172
Firmware version: 0134.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK Edition" status: Off
Last launched Application: 0034 v.0100
=> Activations:
- 00: Infinity-Box/Dongle v.0134
Diagnostic Key: 7FA8F353430CB474

07-20-2017, 13:05	#1928 (permalink)
tranthaivinh84 Junior Member Join Date: Feb 2013 Posts: 2 Member: 1878321 Status: Offline Thanks Meter: 0	=== DongleManager [Infinity] v1.70 [7/20/2017 18:38:44] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0108956624881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 15209566 Firmware version: 0122.02 === Process started: 7/20/2017 18:38:45 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. No updates found for your Smart-Card. DO NOT try more today ! Code: Token - Type: Infinity [BEST] - Account Status: Active - Hardware Status: Ok Services - Activation 1: Infinity-Box/Dongle; Firmware Version: 0136; Registered: 2016-10-16; Expired: 2017-10-17; Support: Active - Activation 2: Infinity [BEST]; S/N: 15209566; Firmware Version: 0122 - More Services may be active but not listed I can not update and not open CM2QLM!

07-17-2017, 10:48	#1921 (permalink)
suwaree No Life Poster Join Date: Aug 2007 Posts: 701 Member: 572409 Status: Offline Thanks Meter: 1,438	=== DongleManager [Infinity] v1.70 [17/7/2017 16:46:46] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0001092B13114082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 9869092B Firmware version: 0136.02 === Process started: 17/7/2017 16:46:48 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

07-17-2017, 19:45	#1924 (permalink)
abdou593856 Junior Member Join Date: Nov 2014 Posts: 13 Member: 2285557 Status: Offline Thanks Meter: 1	plase i have proplem with my dongle cm2 warning : Dongle misconfiguration!

07-18-2017, 13:11	#1925 (permalink)
Dhamma Insane Poster Join Date: Apr 2011 Location: Serang - Indonesia Age: 39 Posts: 80 Member: 1555384 Status: Offline Sonork: 236618AD Thanks Meter: 45	Need Help Please.. Box/Dongle misconfiguration problem.. === DongleManager [Infinity] v1.70 [7/18/2017 19:09:32] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 01099B5B24881292 Box/Dongle found: [BEST] Serial No (S/N): 030A9B5B Firmware version: 0122.02 Box/Dongle misconfiguration Diagnostic code: 30 "UK Edition" status: Off Last launched Application: 0030 v.0227 => Activations: - 03: [BEST] v.0122 Diagnostic Key: 7F475CD7381C4831 === DongleManager [Infinity] v1.70 [7/18/2017 19:03:38] === Box/Dongle type selected: [BEST] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 01099B5B24881292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 030A9B5B Firmware version: 0122.02 === Process started: 7/18/2017 19:03:39 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2

07-19-2017, 15:50	#1926 (permalink)
i_seeque No Life Poster Join Date: Sep 2002 Location: India Posts: 786 Member: 15238 Status: Offline Thanks Meter: 128	misconfig this is one of my client's data.. *Renew done for two years on 13th July 2017.* can u please check - thanks === DongleManager [Infinity] v1.70 [7/19/2017 20:19:33] === Searching... Card-Reader: FT SCR2000 0 HWID: 0000FA3F7CEC4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): D91DFA3F Firmware version: 0135.02 Box/Dongle misconfiguration Diagnostic code: 6A "UK Edition" status: Off Last launched Application: 0030 v.0148 => Activations: - 00: Infinity-Box/Dongle v.0135 Diagnostic Key: 7F1C5805EA8548BE

07-19-2017, 20:03	#1927 (permalink)
faiz celluler Junior Member Join Date: Jul 2017 Posts: 2 Member: 2736975 Status: Offline Sonork: www.sonork.com Thanks Meter: 0	Box/Dongle type selected: Main Infinity-Box/Dongle Box/Dongle found: Main Infinity-Box/Dongle ---------- Process started: 7/19/2017 2:06:09 PM ---------- DongleManager [Infinity-Box] v1.67 [7/19/2017 2:06:09 PM] PC HWID: 1FBC92F91901AE463BA4DC46A93EA1D9 Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000232412534082 Type: Main Infinity-Box/Dongle S/N: AB372324 Version: 0136.02 Connecting to server Server connection successfully established Checking DongleManager version... Version check error: Error: Your DongleManager version is expired! Download new DongleManager from Support Area and try again. Disconnected

07-22-2017, 04:25	#1934 (permalink)
hitech_2009 Junior Member Join Date: Feb 2010 Location: Manila Posts: 25 Member: 1226214 Status: Offline Sonork: [email protected] Thanks Meter: 6	need help === DongleManager [Infinity] v1.70 [7/22/2017 11:24:48] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00009AA57CF94082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): C3739AA5 Firmware version: 0135.02 === Process started: 7/22/2017 11:24:49 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

07-22-2017, 13:00	#1935 (permalink)
B_ry Freak Poster Join Date: Jun 2007 Location: Indonesia Posts: 186 Member: 527975 Status: Offline Thanks Meter: 101	Please help === DongleManager [Infinity] v1.70 [7/22/2017 18:59:16] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0109917224881292 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): D2429172 Firmware version: 0134.02 Box/Dongle misconfiguration Diagnostic code: 57 "UK Edition" status: Off Last launched Application: 0034 v.0100 => Activations: - 00: Infinity-Box/Dongle v.0134 Diagnostic Key: 7FA8F353430CB474