Smart-Card/Dongle/Box update problem and solutions

[YellowBoss]

Originally Posted by teerapol

=== DongleManager [Infinity] v1.80 [20/12/2020 18:03:49] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00005E2E0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BC655E2E
Firmware version: 0146.02
=== Process started: 20/12/2020 18:03:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

Hello,

Read NOTE here - https://www.infinity-box.com/support/?s=2
Uninstall/disable Eltima/Flexihub and other usb sharing tools and do not use it at the same time with Infinity software.

Next steps:
- Delete fault.bin file from software folder (if you have it there)
- Run DongleManager
- Update Dongle firmware

[ndope09]

=== DongleManager [Infinity] v1.80 [21/12/2020 13:48:06] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000B1912534082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 49AC0B19
Firmware version: 0122.02
=== Process started: 21/12/2020 13:48:07 ===
Connecting to server...
Server connection successfully established
Checking upgrade client version...
Your upgrade client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error: [0007] Not translated!

[InfinityHelp]

Originally Posted by ndope09

=== DongleManager [Infinity] v1.80 [21/12/2020 13:48:06] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00000B1912534082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 49AC0B19
Firmware version: 0122.02
=== Process started: 21/12/2020 13:48:07 ===
Connecting to server...
Server connection successfully established
Checking upgrade client version...
Your upgrade client is up-to-date
Checking Box/Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error: [0007] Not translated!

Hello,

Your dongle already updated well.
Why do you want to update again ?

[ndope09]

Infinity BB5 Easy Service Tool [BEST] software activation for Infinity-Box/Dongle [CM2]
Price: 150
Balance: 189
Quantity: 0 of 15 done
Average time: instant
Instruction: After order become COMPLETED you should update Smart-Card firmware
Status: 49AC0B19 Not Found
To Validate Serial Number and check Dongle type click here

----------------------------------------------------------------------------------
WHEN I CHECK
-----------------------------------------------------------------------------------
Infinity Products Serial Number check
Detect Box/Dongle Type, validate S/N etc.
Price: 0
Balance: 189
Quantity: 0 of 105 done
Average time: instant
Serial Number: 49AC0B19
Username: 0349AC0B19
Token Type: Infinity [BEST]
Registered: 2017-02-22
Expired: 2020-07-01
Account Status: Active
Firmware Version: 0123
Hardware Status: Ok

[YellowBoss]

Originally Posted by ndope09

Infinity BB5 Easy Service Tool [BEST] software activation for Infinity-Box/Dongle [CM2]
Price: 150
Balance: 189
Quantity: 0 of 15 done
Average time: instant
Instruction: After order become COMPLETED you should update Smart-Card firmware
Status: 49AC0B19 Not Found
To Validate Serial Number and check Dongle type click here

----------------------------------------------------------------------------------
WHEN I CHECK
-----------------------------------------------------------------------------------
Infinity Products Serial Number check
Detect Box/Dongle Type, validate S/N etc.
Price: 0
Balance: 189
Quantity: 0 of 105 done
Average time: instant
Serial Number: 49AC0B19
Username: 0349AC0B19
Token Type: Infinity [BEST]
Registered: 2017-02-22
Expired: 2020-07-01
Account Status: Active
Firmware Version: 0123
Hardware Status: Ok

Dongle 49AC0B19 is Infinity [BEST]



If you want to activate CM2 for your dongle please select:
Infinity-Box/Dongle [CM2] software activation for Infinity [BEST]

[shohidsd1]

=== DongleManager [Infinity] v1.80 [2020-12-22 20:18:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000238711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A64B2387
Firmware version: 0146.02
=== Process started: 2020-12-22 20:18:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

plz sir fix my problem

[YellowBoss]

Originally Posted by shohidsd1

=== DongleManager [Infinity] v1.80 [2020-12-22 20:18:24] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000238711384082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): A64B2387
Firmware version: 0146.02
=== Process started: 2020-12-22 20:18:25 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Write to https://www.infinity-box.com/support/?r=2

plz sir fix my problem

Hi,


Make step-by-step now:



Reboot PC
then update dongle firmware
then delete fault.bin file from CM2 folder (if any)

[rng_nk]

please help
=== DongleManager [Infinity] v1.80 [23.12.2020 10:52:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0008607224A11292
=== Process started: 23.12.2020 10:52:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

[ndope09]

Infinity-Box/Dongle [CM2] 2 years Updates/Support Renew
Price: 180
Balance: 189
Quantity: 0 of 40 done
Average time: instant
Instruction: Your dongle should have Infinity-Box/Dongle activation before order Renew !
After order become COMPLETED you should update Box/Dongle firmware
Support area access will be activated in several hours
Infinity-Box/Dongle [CM2] S/N: 49AC0B19
Status: 49AC0B19 Not Found or is not active
To Validate Serial Number and check Dongle type click here

[muksforu]

=== DongleManager [Infinity] v1.80 [23-12-2020 15:31:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102A6621C6A1292
=== Process started: 23-12-2020 15:31:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

[YellowBoss]

Originally Posted by rng_nk

please help
=== DongleManager [Infinity] v1.80 [23.12.2020 10:52:47] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0008607224A11292
=== Process started: 23.12.2020 10:52:47 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Hello,

This Smart-Card is not an Infinity Smart-Card

1. Disconnect all other Boxes and Dongles from PC
2. Connect ONLY one Infinity Box/Dongle to PC

[YellowBoss]

Originally Posted by ndope09

Infinity-Box/Dongle [CM2] 2 years Updates/Support Renew
Price: 180
Balance: 189
Quantity: 0 of 40 done
Average time: instant
Instruction: Your dongle should have Infinity-Box/Dongle activation before order Renew !
After order become COMPLETED you should update Box/Dongle firmware
Support area access will be activated in several hours
Infinity-Box/Dongle [CM2] S/N: 49AC0B19
Status: 49AC0B19 Not Found or is not active
To Validate Serial Number and check Dongle type click here

As I can see activation completed well. Right ?

[YellowBoss]

Originally Posted by muksforu

=== DongleManager [Infinity] v1.80 [23-12-2020 15:31:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0102A6621C6A1292
=== Process started: 23-12-2020 15:31:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

Hello,

- Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
- Run Infinity DongleManager
- Update Dongle firmware


Alternative method:
- Insert Infinity Smart-Card into another Card-Reader (f.e. another dongle or box). Good result for today gives Alcor Card-Reader.
- Run Infinity DongleManager
- Update Dongle firmware


In case of problem DO NOT update card again but contact to support !

More info is here - https://www.infinity-box.com/support/?r=100129

[muksforu]

Originally Posted by YellowBoss

Hello,

- Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6
File with Drivers: CardReader_Fetian_FT2K.7z
File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
- Run Infinity DongleManager
- Update Dongle firmware


Alternative method:
- Insert Infinity Smart-Card into another Card-Reader (f.e. another dongle or box). Good result for today gives Alcor Card-Reader.
- Run Infinity DongleManager
- Update Dongle firmware


In case of problem DO NOT update card again but contact to support !

More info is here - https://www.infinity-box.com/support/?r=100129

i tyr but result is same
driver version 2.5.9.1202

=== DongleManager [Infinity] v1.80 [23-12-2020 20:26:51] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0102A6621C6A1292
=== Process started: 23-12-2020 20:26:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2

[ndope09]

Originally Posted by yellowboss

dongle 49ac0b19 is infinity [best]



if you want to activate cm2 for your dongle please select:
infinity-box/dongle [cm2] software activation for infinity [best]

done thanks upgraded to cm2